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Sales Consultant

1 month ago

Albany, New York, United States CarMax Full time
About This Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Consultant. As a Sales Consultant, you will play a critical role in delivering an exceptional customer experience by providing guidance and support throughout the car-buying process.

Key Responsibilities
  • Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
  • Conduct vehicle condition assessments to ensure accurate appraisals and provide customers with a seamless experience.
  • Manage vehicle inventory, including receiving and processing vehicles, and ensuring accurate documentation.
  • Perform administrative duties, such as processing sales paperwork, managing repair orders, and maintaining accurate records.
  • Collaborate with cross-functional teams to ensure a positive customer experience and meet business objectives.
Requirements
  • High school diploma or equivalent required; sales and customer service experience preferred.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
  • Basic skills with Microsoft Office Suite, including Word, Excel, and PowerPoint.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a team of over 25,000 associates who work together to deliver iconic customer experiences and help every associate grow their career and achieve their best.

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.