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Assistant Manager

2 months ago

Rockville, Maryland, United States Vibe Restaurants Full time
Job Summary

The Assistant Manager plays a crucial role in supporting the General Manager in ensuring the delivery of exceptional customer experiences through effective management of daily store operations. This includes overseeing financial controls, operations, people development, customer service, and compliance across all shifts.

Key Responsibilities
  1. We Deliver Exceptional Customer Experiences
  • Directs efficient and accurate preparation of products for prompt customer delivery within established guidelines.
  • Provides production direction to crew in a clear, concise, and positive manner, coaching others to lead operations.
  • Sets an example for crew by working hard to implement shift standards.
  • Identifies and resolves bottlenecks in operations to improve customer service.
  • Monitors operational programs, processes, and metrics to identify store issues and involves management in resolving challenges.
We Exceed Customer Expectations
  • Motivates and directs crew members to deliver exceptional customer experiences with food and friendly service in clean surroundings.
  • Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback.
  • Works with crew to act on customer feedback and resolves customer complaints using a timely, friendly, and professional manner.
  • Directs crew to take pride in delivering our customer promise and brand delivery standards.
We Win as a Team
  • Supervises and trains crew members on crew stations, LC/VR products, processes, and policies.
  • Delegates work to crew members in a way that encourages them to work together during shifts to ensure store operations meet standards.
  • Coaches crew members on crew stations and makes them feel their contributions are valuable.
  • Sets challenging goals for self and crew, provides timely performance feedback, and ensures accountability.
We Act Like Owners
  • Assumes full responsibility for store profit and loss management by implementing market strategies, following cash control policies, maintaining inventory, managing labor, and applying financial reporting to enhance store results.
  • Coaches team to effectively increase sales, upselling, focusing on traffic, volume, and tickets.
  • Optimizes profit and loss by ensuring proper scheduling and positioning of crew.
Compliance and Safety
  • Ensures compliance with government regulations, food safety, LCE/Vibe security policy, operations, and LCE/Vibe policies and procedures relating to all activities across all shifts.
  • Supervises crew members to maintain LCE store and equipment cleanliness and sanitation standards.
  • Takes initiative to immediately act on violations of safety, sanitation, or security policies by reporting violations to Operations Coach.
Requirements
  • Must be 18 years of age.
  • High school diploma or equivalent.
  • Demonstration of leadership skills.
  • English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
  • Proficient math skills.
  • Completed or willing to complete LCE/Vibe management certifications.
  • Completion or willing to complete Anti-Harassment training.
Critical Relationships
  • Reports to General Manager.
  • May be coached by CO Manager.
  • Supervises management and crew team members.
  • May be coached by Operations Coach.