Night Auditor/Guest Services Representative
7 days ago
Casa Madrona Hotel & Spa is seeking an experienced Night Auditor/Guest Services Representative to join their team. Located in the lovely Sausalito, CA area, Casa Madrona offers excellent benefits and a collaborative team environment.
Job SummaryAs a Night Auditor/Guest Services Representative, you will be responsible for verifying the accuracy of financial transactions, compiling and reviewing reports, and providing exceptional guest service. You will work closely with the Front Office Manager to ensure seamless operations and maintain a high level of customer satisfaction.
Key Responsibilities- Financial Transactions: Verify the accuracy of financial transactions, including daily business transactions, and ensure that all postings are correct and up-to-date.
- Report Compilation and Review: Compile and review various reports, including financial statements, guest accounts, and other relevant documents.
- Guest Service: Provide exceptional guest service, including responding to guest inquiries, resolving issues, and promoting positive guest relations.
- Front Office Operations: Assist with front office operations, including checking guests in and out, handling room assignments, and maintaining accurate records.
- Communication: Maintain effective communication with guests, colleagues, and management, using clear and professional language.
- Education: High school diploma or equivalent required; college degree in accounting or a related field preferred.
- Experience: Previous experience in a hotel or hospitality setting, with a focus on accounting and guest services.
- Skills: Strong analytical and problem-solving skills, with the ability to work accurately and efficiently in a fast-paced environment.
- Certifications: Certification in accounting or a related field is a plus.
This is a full-time position, requiring the ability to work a variety of shifts, including evenings, weekends, and holidays. The successful candidate will be able to work independently and as part of a team, with a strong focus on customer service and attention to detail.
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