Software Analyst I

2 weeks ago

Rock Hill, South Carolina, United States Nelnet Full time
About Nelnet

Nelnet is a professional services company that provides payment technology, education services, and learning management solutions to education and faith-based organizations. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

Job Summary

We are seeking a highly skilled Software Analyst to join our team at Nelnet. As a Software Analyst, you will design software solutions for product needs by collaborating with the product owner, business stakeholders, and software engineers. You will ensure the development team clearly understands business needs and leads the effort to design effective, simple, and creative solutions.

Responsibilities
  • Provide functional/technical requirements elicitation, analysis, solution design, and testing support
  • Translate Product Owner business objectives into actionable functional/technical requirements
  • Partner with the Product Owner to ensure the development team's comprehension of the business needs and the solutions being developed fully support the business objectives, functional requirements, and user interface requirements
  • Develop an overall understanding of the business
  • Resolve impediments related to software requirements
  • Participate in design reviews and team reviews to assess test cases, documentation, and other specifications around the project
  • Lead collaborations across teams
  • Determine and recommend steps for implementing/integrating new software and procedures
  • Identify issues/gaps in designs or implementations and recommend solutions
  • Identify and communicate risks to the Product Owner
  • Troubleshoot applications and recommend technical resolutions for research tickets or impediments
  • Provide post-implementation support
  • Assist with user training and related artifacts
  • Monitor DevOps processes, capture metrics, and provide insight and ideas on improving efficiency
Requirements
  • Development experience or ability to read code (Angular/C#)
  • Experience with SQL
  • Experience with NoSQL, Azure, Postman
  • Bachelor's degree or commensurate experience
  • 2+ years of experience with NBS Products or in a similar position with another company
  • Ability to take initiative and be self-motivated
  • Working knowledge of software technology and broad business knowledge
  • Established skills in technical examination and analysis
  • Experience in designing, developing, implementing, and managing technology solutions
  • Ability to think conceptually and having an adaptable and flexible mindset
  • Ability to handle multiple priorities and work under pressure
  • Good time management skills to plan and organize own work
  • Strong interpersonal skills as well as written and verbal communication skills
  • Ability to collaborate within and across teams
  • Strong attention to detail
  • Problem-solving and troubleshooting skills
  • Familiarity with Agile development
What We Offer

Nelnet offers a dynamic and fast-paced work environment with opportunities to work with current and cutting-edge technologies. We have a culture of innovation and a diversified group of people varying in age and ethnicities. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is an Equal Opportunity Employer and complies with Executive Order 11246. We take affirmative action to ensure that qualified applicants are employed and that employees are treated during employment without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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