Patient Advocate

4 days ago


St Louis, Missouri, United States Elevate Patient Financial Solutions Full time
About the Role

Elevate Patient Financial Solutions is seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients with programs that will cover their medical expenses.

Key Responsibilities
  • Screen uninsured hospital patients to determine eligibility for federal, state, and/or county medical or disability assistance.
  • Complete and submit applications for patients, ensuring timely and accurate documentation.
  • Provide exceptional customer service skills, ensuring a positive experience for patients and hospital staff.
  • Participate in ongoing training to stay up-to-date on changing rules and regulations.
  • Maintain accurate and timely documentation in company programs and hospital systems.
  • Collaborate with hospital staff, case managers, social workers, and financial counselors to ensure seamless patient care.
  • Assist patients with gathering necessary reports and records, and arrange transportation as needed.
  • Request home visits to acquire documentation, as required.
  • Inform patients of approval or denial of coverage in a timely manner.
Requirements
  • Some college coursework preferred.
  • Prior hospital experience preferred.
  • Adaptability when dealing with changing processes, computer systems, and government programs.
  • Professional experience working with state and federal programs.
  • Critical thinking skills.
  • Ability to multitask and function in a fast-paced environment.
  • Proficient experience with Microsoft Office Suite, with emphasis on Excel and Outlook.
  • Effective communication skills, both written and verbal.
Benefits
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401K plan with 100% match for the first 3% and 50% match for the next 2%.
  • 15 days of PTO.
  • 7 paid holidays.
  • 2 floating holidays.
  • 1 Elevate Day (floating holiday).
  • Pet insurance.
  • Employee referral bonus program.


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