Senior Customer Success Director
8 hours ago
We are seeking a highly skilled Senior Customer Success Manager to join our team at Brightidea. As a Senior Customer Success Manager, you will be responsible for partnering with customers to drive adoption, ensure customer satisfaction, growth, and retention.
Key Responsibilities- Customer Value and Success: Ensure real customer value, success, adoption, and renewals.
- Account Expansion: Develop account expansion strategies for customers with high-growth potential to hit up-sell and cross-sell targets.
- Customer Consultation: Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization.
- Contract Renewal: Work with business contacts and procurement to renew customer contracts.
- Onboarding and Support: Onboard new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features.
- Customer Feedback Loop: Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements.
- Deep Connection with Our Mission: You have a deep connection with our mission and values.
- Genuine Care and Respect: You have genuine care, respect, and a will for the customer's mission.
- Experience and Skills: You have 5+ years of B2B SaaS customer success or account management experience. You have the ability to navigate complex organizations to deliver value across multiple stakeholders.
- Negotiation and Communication: You have the ability to negotiate and close renewals, upsell, cross-sell, and service opportunities with existing buyers, new buyers within the business, and procurement teams.
- Teamwork and Adaptability: You have outstanding verbal and written communication skills. You love teamwork and commitment to building a world-class, enterprise-level global customer experience together. You are able to adapt quickly in a fast-paced environment and have an interest in helping build sustainable processes.
Brightidea is a software platform that helps organizations be more efficient with the 1.5 trillion dollars invested in R&D annually. We are a tight-knit, entrepreneurial-minded team of self-starters who show up every day with a singular mission: to create a world where the best ideas win.
We are ambitious, bold, highly-collaborative, focused, and we aim to win. We take a humble approach to changing the way corporate R&D teams run innovation challenges. Anyone joining our company will have the opportunity to shape the culture and be an integral part of setting it up for long-term success.
We believe that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.
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