Patient Relations Coordinator

2 hours ago


Birmingham, Alabama, United States Gastro Health Full time
Job Title: Patient Relations Representative

Gastro Health is seeking a highly skilled and compassionate Patient Relations Representative to join our team. As a key member of our access center, you will play a vital role in providing exceptional customer service to our patients and their families.

Key Responsibilities:
  • Schedule patient appointments with accuracy and efficiency
  • Answer and complete calls from patients, caregivers, and healthcare team members
  • Provide high-level customer service and resolve issues in a professional and courteous manner
  • Remind patients of appointment details and cancellation policies
  • Direct calls to other departments as needed
  • Make reminder and rescheduling calls as required
Requirements:
  • High school degree or equivalent required
  • One year of experience in customer service and/or related clinical environment
  • Working knowledge of medical terminology a plus
  • Dependability and punctuality essential
  • Ability to work between 8:00 am and 5:00 pm
  • Medical terminology knowledge required
  • Bilingual (English/Spanish) preferred
Benefits:
  • 401(k) retirement plans with employer contributions
  • Discretionary profit-sharing contributions
  • Health insurance
  • Employer contributions to HSAs and HRAs
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Voluntary life insurance
  • Voluntary disability insurance
  • Accident insurance
  • Hospital indemnity insurance
  • Critical illness insurance
  • Identity theft insurance
  • Legal insurance
  • Pet insurance
  • Paid time off
  • Discounts at local fitness clubs
  • Discounts at AT&T

Gastro Health is an Equal Opportunity Employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package and a supportive work environment. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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