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Lead Client Relations Executive

2 months ago

Chicago, Illinois, United States SRW Agency, a C.A. Fortune Company Full time
Job Overview

We are in search of a Lead Client Relations Executive who excels in communication and possesses exceptional problem-solving skills.

Position Summary:

The Lead Client Relations Executive is adept at understanding client needs and establishing robust connections with clients, partners, and internal teams. This role involves comprehensively learning about our clients' businesses and effectively conveying that knowledge within the agency. Acting as the central point of contact, the Lead Client Relations Executive ensures that the agency remains focused on delivering strategic, integrated campaigns that are timely and within budget. Their diligent efforts form the cornerstone of client acquisition, satisfaction, and retention.

The Lead Client Relations Executive is responsible for managing client relationships for designated accounts, collaborating closely with strategy, media, public relations, influencer marketing, and creative teams to implement marketing campaigns and address various assignments. They monitor KPIs and client expectations to ensure accountability across all work. This individual fosters an environment that encourages creativity and simplifies complex information for better understanding. Above all, the Lead Client Relations Executive is skilled at executing tasks efficiently.

Please note: This role does not involve sales responsibilities.

Qualifications

About You:

  • You are a proactive self-starter with strong multitasking abilities.
  • Your verbal and written communication skills are exemplary.
  • You have a keen eye for detail and exceptional organizational skills; nothing escapes your notice.
  • You exhibit unmatched proactiveness and adaptability in dynamic situations.
  • Your curiosity extends to our business, our clients' industries, and beyond.
  • You possess a natural problem-solving mindset, balancing client expectations with high-quality deliverables.
  • You embrace a growth mindset, continually refining your skills in idea presentation and client engagement.
  • You can interpret client feedback effectively and relay it to your team.
  • You are a reliable partner, demonstrating resilience while managing multiple projects and workloads.
  • You cultivate trust and strong relationships with both client counterparts and internal teams.
  • You ensure the team remains aligned with their tasks, objectives, and KPIs.
  • You take responsibility for advancing both the agency's and clients' interests.
  • You maintain a positive attitude, collaborative spirit, sense of humor, and a desire to produce outstanding work.
  • You have a passion for digital and social media.
  • You stay informed about industry trends and the competitive landscape, sharing insights with your team.

Additional Qualifications:

Even if you do not meet all the qualifications, we encourage you to apply and share how you could be a valuable addition.

  • A degree in journalism, marketing, communications, English, or related fields; or equivalent experience.
  • 4+ years of experience in agency or client-side marketing.
  • 1+ years of experience leading projects for a consumer packaged goods (CPG) brand, either in-store or online, is preferred.

The salary range for the Lead Client Relations Executive position is between $75,000 and $85,000, depending on relevant experience.

About SRW Agency:

SRW Agency, a C.A. Fortune Company, is a dynamic team dedicated to helping a diverse array of clients thrive. We specialize in building and nurturing communities through impactful content, particularly in the healthy food sector. Our campaigns are crafted from concept to execution, gaining consumer and media attention by creating meaningful experiences tailored to specific audiences.

Our culture is intrinsic to our identity; we value collaboration, adaptability, and a sense of humor. We believe in asking questions, listening attentively, and doing great work with good people. We are committed to hard work while ensuring that we enjoy the process.

At SRW Agency, we are proud to offer equal opportunities for employment and advancement to all applicants and employees. Our hiring decisions are based on equal opportunity principles, individual qualifications, and merit. We believe that diverse perspectives lead to the best creative ideas and outcomes, reflecting our values and enhancing our business success.

For more information about us, please visit our website.