Customer Service Representative

5 days ago


Somerset, Pennsylvania, United States Benjamin Franklin Plumbing Full time
Job Summary

This position is responsible for answering incoming client telephone calls and providing exceptional customer service. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer incoming client telephone calls and provide a positive first impression of the company
  • Use a courteous and pleasant tone when interacting with clients, whether on the phone or in person
  • Ensure that each telephone call is answered before the third ring and that the approved company greeting and script are used each time
  • Notify clients ahead of time if the plumber is not going to arrive at their home within the scheduled time window
  • Call Agreement Membership clients to schedule service appointments and make up for any shortfall of repair calls
Requirements
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred
Benefits
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Compensation

$16.00 per hour

About Benjamin Franklin Plumbing

We value our employees and offer a competitive compensation package, flexible scheduling, and opportunities for career growth and development. Our team members are the most valuable assets in our organization, and we strive to provide a positive and supportive work environment.



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