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Surety Account Support Specialist

2 months ago

Louisville, Kentucky, United States Houchens Insurance Group Full time

Job Type: Full-time

Description: Are you an enthusiastic professional who values stability and a structured pathway to success? Join our team in a position that lays a solid groundwork for both our clients and your career advancement.

What you will receive:

  • Variable compensation with limitless growth potential based on your performance.
  • Ownership in the company through stock via the Houchens Industries ESOP, the largest 100% employee-owned company globally.
  • A long-term career with significant development and advancement opportunities.
  • Opportunity to lead and function within a production team model to ensure efficient operations and optimal output.
  • Comprehensive medical, dental, and vision plans along with numerous supplemental benefits.
  • Work-life balance and much more.

About Houchens Insurance Group: We are a fully employee-owned organization with a strong culture and excellent benefits. We prioritize the growth and recognition of the talent we employ.

Houchens Insurance Group is committed to upholding three fundamental pillars of service:

  1. Clients
  2. Co-owners
  3. Communities

By equally emphasizing the needs of our clients, nurturing a supportive environment for our co-owners, and actively contributing to the enhancement of our communities, we aim to create a positive and impactful experience for all.

Summary: This role provides technical assistance to department personnel in managing surety accounts. Responsibilities include both verbal and written communication internally with staff and externally with clients and carriers, as well as other support tasks.

Essential Duties and Responsibilities:

  • Client/Policy Services (60%): Provide daily support to Client Advisors and Surety Clients, assist with daily requests and bond execution, maintain and update financial and underwriting information, manage calendar and bid results, process renewal and cancellation requests, aid in monitoring account receivables and collections, and learn all Bond service standards and procedures.
  • File Management (20%): Document all correspondence and follow up for necessary financial updates promptly. Assist Client Advisors in maintaining client files.
  • Teamwork (10%): Collaborate with the team and other departments, including discussions with Producers and Client Advisors to strategize execution. Manage PTO to align with departmental needs and volunteer to assist others as needed.
  • Determination (10%): Demonstrate commitment and initiative to meet department and agency education goals as outlined in the organization's education program.

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Requirements:

Education and/or Experience: A Bachelor's degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.

Certificates, Licenses, Registrations: Must be able to obtain insurance licenses and designations as specified by the organization's education plans.