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Administrative Operations Coordinator

2 months ago

Woodinville, Washington, United States RESIDE Worldwide Inc Full time

Operations Support Specialist

Job Category: Operations Requisition Number: OPERA001311

Overview

For nearly three decades, RESIDE Worldwide Inc. has excelled as a premier provider of international housing solutions. We specialize in corporate housing, furniture rental and sales, property management, and cleaning services. We are currently looking for an Operations Support Specialist to assist with administrative functions for our guests and our teams in Furnishings, Cleaning Services, and Corporate Housing. Our primary objective is to ensure our guests experience complete satisfaction and comfort in their temporary residences.

Work Schedule: Thursday - Monday, 10:00 am - 6:30 pm

Key Responsibilities:

  • Prepare and assemble key packets for guests.
  • Process key returns efficiently.
  • Create key tags and duplicate keys for new units.
  • Maintain and update the missing key log, communicating with relevant teams to facilitate returns.
  • Notify Supplier Support Services regarding unreturned keys and coordinate necessary lock changes.
  • Monitor access support, dispatch, and leasing emails, responding to inquiries promptly.
  • Manage key inventory for leased and wholesale properties.
  • Oversee parking arrangements for properties with external garages and contracted buildings.
  • Print task schedules and prepare keys/access items for field staff.
  • Maintain inventory of key tags, envelopes, and other necessary items for key packets.
  • Investigate missing items and discrepancies.
  • Process job completion documents from the field.
  • Organize and schedule in-field tasks efficiently.
  • Execute the new unit pickup process, including lease signings, inspections, and ensuring all pertinent information is collected.
  • Coordinate new unit setup for furniture, housewares, and utilities.
  • Send bi-weekly updates for doorman lists and property directories, ensuring all property contact and parking information is current.

Benefits:

  • Medical, Dental, and Vision coverage.
  • Paid on-the-job training.
  • 401k plan with employer matching.
  • Paid holidays and vacation time.
  • Tuition Reimbursement Program.
  • Employee Referral Program.
  • Employee Assistance Program.
  • Complimentary Costco membership after one year of employment, along with company-sponsored stays in RESIDE apartments and discounted cleaning services.

Health and Safety:

To promote the health and well-being of all employees, RESIDE Worldwide requires COVID-19 vaccination.

Diversity and Inclusion:

RESIDE Worldwide Inc. and its affiliated brands are committed to fostering a respectful and inclusive workplace. We are an equal opportunity employer, welcoming individuals from diverse backgrounds and experiences who contribute their talents to our organization. We treat everyone with kindness and respect in all interactions, encouraging applications from all races, national origins, genders, gender identities or expressions, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages.

Qualifications:

Education:

High School Diploma or GED is required.

Experience:

Must demonstrate teamwork in support of company and departmental goals. All client communications should be professional and well-articulated. Proficiency in technology, including CRM systems and other relevant software, is essential.

Preferred:

Experience in the hospitality industry is advantageous.

Licenses & Certifications:

Relevant certifications may be required.