HVAC Service Coordinator
4 weeks ago
We are seeking a highly skilled and detail-oriented HVAC Dispatcher to join our team at Fast Water Heater Company. As a Dispatcher, you will play a critical role in ensuring the smooth operation of our HVAC services, working closely with our technicians, sales representatives, and other dispatchers to coordinate schedules, assign workloads, and meet customer needs.
Key Responsibilities:- Dispatch technicians to installation locations in a timely and efficient manner
- Communicate effectively with technicians, sales representatives, and other dispatchers to ensure seamless coordination and customer satisfaction
- Handle phone calls from customers and technicians, providing exceptional customer service and resolving issues promptly
- Order, allocate, and verify inventory to ensure quality and timely service calls
- Generate job tickets in our software program to record type and scope of work to be performed
- Work collaboratively with the team to maximize schedule potential and ensure efficient operations
- 1-2 years of call center experience, preferably in a similar role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Flexibility to work weekends and cover other shift times as needed
- Availability to work on-site at our Woodinville Support Center
- Competitive pay range: $22-$25/hour (DOE)
- Medical, dental, and vision insurance
- 401(k) plan
- 6 holidays and paid time off
At Fast Water Heater Company, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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