Bilingual Benefits Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Bilingual Benefits Customer Service Representative to join our team at Conduent Business Services, LLC. As a key member of our Benefits Call Center team, you will play a vital role in delivering exceptional customer experiences and providing comprehensive support to our clients and their employees.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner, ensuring a high level of customer satisfaction.
- Benefits Expertise: Provide accurate and up-to-date information on employee benefits, including healthcare, retirement, and other perks.
- Communication: Effectively communicate with customers, colleagues, and management, using strong verbal and written communication skills.
- Problem-Solving: Analyze and resolve complex customer issues, using critical thinking and problem-solving skills.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive team environment.
- Language Skills: Fluency in English and Spanish, with excellent written and verbal communication skills.
- Education: High school diploma or equivalent required.
- Technical Skills: Proficiency in keyboarding and MS Office, with the ability to learn and adapt to new systems and technologies.
- Work Environment: Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and team collaboration.
- Competitive Pay: $16/hr in training and $17/hr in production, plus benefits from day one.
- Opportunities for Growth: Career advancement opportunities, with a focus on developing your skills and expertise.
- Work-Life Balance: Flexible scheduling, with opportunities for remote work and a healthy work-life balance.
- Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, retirement savings, and paid time off.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
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