Community Liaison- Pace

4 weeks ago


Palm Beach, Florida, United States MorseLife Health Systems Full time
Job Summary

The PACE Community Liaison plays a vital role in managing the intake and enrollment process for new PACE program participants. This position requires excellent communication and interpersonal skills to provide information and coordinate inquiries about the program and the community at large.

Key Responsibilities
  • Receive and generate referrals from agency staff and community sources.
  • Establish and maintain working relationships with prospects and referral sources.
  • Develop and distribute program materials and literature to inform the community and prospects.
  • Serve as a liaison between prospects, caregivers, and community referral sources.
  • Coordinate meetings and special gatherings in support of the PACE Program with community agencies.
  • Follow up with all potential participants and referrals regarding program enrollment.
  • Explain the PACE program to interested persons, including candidates for enrollment, caregivers, or others in the community.
  • Ensure that prospective participants understand that joining the PACE program is strictly voluntary and that they can disenroll at any time.
  • Verify current program eligibility as stated in state and federal regulations.
  • Responsible for completing only the enrollment sections of documentation that is not completed by either clinical or other interdisciplinary group members or operations.
  • Participate in the participant/family enrollment meeting and answer non-clinical questions regarding patient rights and other program regulations.
  • Maintain accurate documentation for all intake/enrollment of participants.
  • Provide any additional relevant information to the Interdisciplinary Team that the prospective participant and/or the caregiver may have disclosed prior to enrollment.
  • Responsible for filing documentation to coordinate initial assessment of potential participant.
  • Maintain open lines of communication with Program Management and update relevant information as it occurs.
  • Adhere to all State, Federal, and Company regulations and policies pertaining to marketing activities for the PACE program.
  • Provide excellent customer service at all times to internal and external customers.
  • Recommend and implement new/revised policies, procedures, and systems for the program that improve efficiency, effectiveness, and minimize loss ratio.
  • Perform all other duties as assigned by manager.
Requirements
  • Bachelor's degree or above, preferably in Social Work. Master's degree preferred.
  • 3-5 years of experience in Social Work with at least one year of experience working with frail elderly and their families is required. Preferably in a healthcare or community agency setting.
  • Ability to travel in the community.
  • Must have a valid driver's license, automobile insurance, and reliable transportation.


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