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PACE Community Liaison

1 month ago

West Palm Beach, Florida, United States MorseLife Health Systems Full time
{"h1": "Community Liaison - Pace"} Job Summary The Community Liaison for the PACE program is responsible for managing the intake and enrollment process for new program participants. This role involves providing and coordinating information for all inquiries about the program and/or the community at large. Key Responsibilities
  • Receives and generates referrals from agency staff and community sources.
  • Establishes and maintains working relationships with prospects and referral sources.
  • Develops and distributes program materials and literature to inform the community and prospects.
  • Serves as a liaison between prospects, caregivers, and community referral sources.
  • Coordinates meetings and special gatherings in support of the PACE Program with community agencies.
  • Follows up with all potential participants and referrals regarding program enrollment.
  • Explains the PACE program to interested persons, including candidates for enrollment, caregivers, or others in the community interested in the program.
  • Ensures that prospective participants understand that joining the PACE program is strictly voluntary and that they can disenroll at any time.
  • Verifies current program eligibility as stated in state and federal regulations.
  • Responsible for completing only the enrollment sections of documentation that is not completed by either clinical or other interdisciplinary group members or operations.
  • Participates in the participant/family enrollment meeting and is responsible for answering non-clinical questions regarding patient rights and other program regulations.
  • Responsible for maintaining accurate documentation for all intake/enrollment of participants.
  • Provides any additional relevant information to the Interdisciplinary Team that the prospective participant and/or the caregiver may have disclosed prior to enrollment.
  • Responsible for filing documentation to coordinate initial assessment of potential participant.
  • Maintains open line of communication with Program Management and updates relevant information as it occurs.
  • Adheres to all State, Federal, and Company regulations and policies pertaining to marketing activities for the PACE program.
  • Provides excellent customer service at all times to internal and external customers.
  • Recommends and upon approval, implements new/revised policies, procedures, and systems for the program that improve efficiency, effectiveness, and minimizes loss ratio.
  • Performs all other duties as assigned by manager.
Requirements
  • Bachelor's degree or above, preferably in Social Work. Master's degree preferred.
  • 3-5 years of experience in Social Worker with at least one year of experience working with frail elderly and their families is required. Preferably in a healthcare or community agency setting.
  • Ability to travel in community.
  • Must have a valid driver's license, automobile insurance, and reliable transportation.

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