Clinical Support Liaison
1 week ago
Transform Patient Care with iRhythm
iRhythm Technologies is a leading digital healthcare company that creates innovative solutions to detect, predict, and prevent disease. We are seeking a dedicated Clinical Support Liaison to join our dynamic team.
About the Role:
This is a regular full-time position with a competitive compensation package, excellent benefits, and a collaborative work environment. As a Clinical Support Liaison, you will be responsible for:
- Communicating with Cardiac Technicians and external cardiac accounts via phone, email, and online platforms.
- Effectively communicating ECG abnormalities to physicians and clinical personnel.
- Performing account follow-ups for additional clinical information.
- Utilizing clinical case management ticket systems to respond, act, and update case status.
- Verifying process notification MDN criteria and ensuring completeness of reports.
- Fostering communication with internal work partners and external customers.
- Meeting or exceeding defined performance metrics for the role.
- Adhering to HIPAA guidelines and Good Clinical Practices.
Requirements:
We are looking for candidates who possess the following qualifications and characteristics:
- An associate degree and a minimum of 1 year of related customer service call center experience, or a high school diploma and a minimum of 2 years of customer service call center experience, preferably in the medical industry.
- At least two days a week of in-office attendance at our Deerfield, IL location.
- Able to work alternating weekends and shifts.
- Prior experience in a healthcare environment, preferably in EKG interpretation.
- Proficiency in medical terminology and technical proficiency with case management systems and Microsoft Office.
- Strong verbal and written communication skills, flexibility, and adaptability to handle a fast-paced company environment.
- A customer-focused mindset, demonstrating professionalism in challenging situations.
What's in it for you:
This role offers a competitive compensation package, excellent benefits, and a collaborative work environment. iRhythm Technologies is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities in job application procedures.
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