Clinical Support Liaison

1 week ago


Deerfield Beach, Florida, United States iRhythm Technologies Full time

Transform Patient Care with iRhythm

iRhythm Technologies is a leading digital healthcare company that creates innovative solutions to detect, predict, and prevent disease. We are seeking a dedicated Clinical Support Liaison to join our dynamic team.

About the Role:

This is a regular full-time position with a competitive compensation package, excellent benefits, and a collaborative work environment. As a Clinical Support Liaison, you will be responsible for:

  • Communicating with Cardiac Technicians and external cardiac accounts via phone, email, and online platforms.
  • Effectively communicating ECG abnormalities to physicians and clinical personnel.
  • Performing account follow-ups for additional clinical information.
  • Utilizing clinical case management ticket systems to respond, act, and update case status.
  • Verifying process notification MDN criteria and ensuring completeness of reports.
  • Fostering communication with internal work partners and external customers.
  • Meeting or exceeding defined performance metrics for the role.
  • Adhering to HIPAA guidelines and Good Clinical Practices.

Requirements:

We are looking for candidates who possess the following qualifications and characteristics:

  • An associate degree and a minimum of 1 year of related customer service call center experience, or a high school diploma and a minimum of 2 years of customer service call center experience, preferably in the medical industry.
  • At least two days a week of in-office attendance at our Deerfield, IL location.
  • Able to work alternating weekends and shifts.
  • Prior experience in a healthcare environment, preferably in EKG interpretation.
  • Proficiency in medical terminology and technical proficiency with case management systems and Microsoft Office.
  • Strong verbal and written communication skills, flexibility, and adaptability to handle a fast-paced company environment.
  • A customer-focused mindset, demonstrating professionalism in challenging situations.

What's in it for you:

This role offers a competitive compensation package, excellent benefits, and a collaborative work environment. iRhythm Technologies is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities in job application procedures.



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