Customer Service Representative

7 days ago

San Marcos, California, United States Kroger Full time
{"title": "Deli Clerk Job Description", "content": "About the Role

We are seeking a skilled and enthusiastic Deli Clerk to join our team at Ralphs. As a Deli Clerk, you will be responsible for providing exceptional customer service, maintaining a safe and clean environment, and assisting in achieving sales and profit goals.

Key Responsibilities
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Offer product samples to help customers discover new items or products they inquire about
  • Inform customers of Cheese Shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
  • Adequately prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness. Review \"sell by\" dates and take appropriate action
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Understand the store\'s layout and be able to locate products when requested by customer
  • Stay current with present, future, seasonal and special ads
  • Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
  • Adhere to all food safety regulations and guidelines
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks or issues and illegal activity, including: robbery, theft or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
  • Must be able to perform the essential functions of this position with or without reasonable accommodation
Requirements
  • Effective communication skills
  • Knowledge of basic math (counting, addition, and subtraction)
  • Ability to handle stressful situations
About Us

Ralphs is a part of the Kroger family of companies, serving customers in over 180 stores throughout California. We take pride in bringing diverse teams together with a passion for food and people to create amazing experiences for our customers, communities, and each other.

We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you\'re caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you\'re seeking a part-time position or a new career path, we\'ve got a fresh opportunity for you. Apply today to become part of our Ralphs family.

", "lang_code": "en-US"}

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