Hotel Service Ambassador
6 days ago
Job Summary
We are seeking a skilled Guest Service Representative to join our team at the Waikoloa Beach Marriott Resort & Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.
About the Job
This is a full-time position with an estimated salary range of $21.59-$26.99 per hour. You will work closely with our hotel staff to provide excellent customer service, handle guest requests, and resolve any issues that may arise during their stay.
Responsibilities
- Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations
- Secure payment and verify billing information
- Process all guest requests and relay messages to the relevant departments
- Print contingency lists for emergency situations
- Identify and explain room features to guests, provide directions, and inform them about property amenities and services
- Follow up on outstanding requests or problems from previous days
- Run and review daily reports and logs
- Complete designated cashier and closing reports in the computer system
- Accept and record wake-up call requests and deliver them to the appropriate department
- Count bank at the beginning and end of each shift and secure it
- Process various payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, as well as provide change
- Notify Loss Prevention/Security of any guest reports of theft
Requirements
- Friendly and approachable demeanor
- Excellent communication and problem-solving skills
- Able to work independently and as part of a team
- Basic computer skills and familiarity with software applications
- Ability to multitask and prioritize tasks effectively
Benefits
- Competitive salary range of $21.59-$26.99 per hour
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement within Marriott International
About Us
Marriott International is a global hospitality company with over 100 years of experience. We offer a portfolio of brands that cater to diverse needs and preferences, including luxury, select-service, and budget-friendly options. Our commitment to innovation, quality, and exceptional guest experiences has earned us a reputation as one of the world's leading hospitality companies.
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