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Escrow Operations Manager

2 months ago

Elk Grove, California, United States First American Financial Company Full time
Company Overview
First American Financial Company is a leader in providing title insurance and settlement services for real estate transactions. With a commitment to employee welfare and a culture that promotes innovation and growth, First American has been recognized as one of the top workplaces by various organizations.

Position Summary
We are seeking an experienced Escrow Officer/Branch Manager to oversee branch operations. This role involves managing escrow transactions and acting as a neutral intermediary between buyers and sellers. You will be responsible for handling funds and ensuring that all processes align with industry best practices while providing guidance and training to staff.

Key Responsibilities
  • Supervise escrow staff and support personnel
  • Manage specific market operations
  • Oversee branch activities and serve as the primary contact for office management
  • Align branch objectives with overall business goals, tracking performance metrics and suggesting improvements
  • Maintain and nurture client relationships, addressing inquiries and providing product guidance
  • Implement operational processes, oversee daily activities, and manage team members
  • Perform additional responsibilities as required
Qualifications
Essential Requirements:
  • High School diploma or equivalent
  • At least 6 years of relevant industry experience
  • 3-5 years of leadership experience
Knowledge, Skills, and Abilities
  • Exceptional attention to detail and process-oriented mindset
  • Proficient in computer systems and relevant applications
  • Strong problem-solving capabilities
  • Leadership skills with the ability to prioritize effectively
  • Excellent written and verbal communication skills
  • Understanding of industry trends and escrow products
  • Basic knowledge of accounting and finance principles
  • Customer service focus and ability to work collaboratively
Compensation includes a competitive pay structure and a comprehensive benefits package, ensuring that all employees are valued for their unique contributions.