Hotel Front Desk Auditor

1 day ago


Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time
Hotel Front Desk Night Auditor Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Hampton Inn and Suites Baltimore Inner Harbor. As a Night Auditor, you will be responsible for ensuring the accuracy of financial records, providing exceptional guest service, and maintaining a high level of professionalism in a fast-paced environment.

Key Responsibilities:
  • Reconcile all credit card transactions, financial records, and occupancy percentages after a thorough audit process
  • Complete additional bookkeeping, administrative, and accounting procedures as requested
  • Produce and distribute daily, weekly, and monthly reports to hotel management and department heads
  • Provide exceptional service to all hotel guests during their stay
  • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
Requirements:
  • Overnight shift; requires flexible hours
  • Great communication and excellent customer service skills are required
  • Diploma or equivalent from high school is required; some college is desired
  • Experience in the hospitality industry or guest services is preferred, but not required
  • Must be computer proficient; experience with accounting or reservation software is a bonus
Compensation:

$16 - $18 hourly



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