Field Service Technician

4 weeks ago


Cedar Rapids, Iowa, United States Altorfer Full time
Job Summary

As a Field Service Technician at Altorfer, you will be responsible for performing maintenance, diagnosis, and repairs on customer-owned or Altorfer rental lift trucks, forklifts, and material handlers, as well as Caterpillar and other allied type construction equipment.

Key Responsibilities
  • Provide exceptional service to customers by performing maintenance, diagnosis, and repairs on equipment.
  • Assist in determining if equipment needs to be transported to the shop for repairs.
  • Establish and maintain service-oriented working relationships with customers.
  • Plan and execute the repair of various pieces of rental equipment.
  • Provide excellent customer service to all customers.
  • Complete service reports and other paperwork before and after repairs are made.
  • May perform other related duties as requested and/or assigned.
  • Stay current with industry standards.
Requirements
  • Successful completion of a formal technical training program or a minimum of 2 years of previous related work experience.
  • Previous experience working on electric, diesel engines, hydraulic systems, fuel systems, drivetrain, brake systems, etc., and possess troubleshooting skills.
  • Automotive and Industrial Maintenance Technicians are encouraged to apply.
  • Computer literacy and proficiency with Microsoft Word and Outlook are required. Knowledge of Cat software is preferred.
  • Must be a self-starter, well-organized, and able to work in a fast-paced environment.
  • Ability to follow all safety rules and wear proper safety equipment.
  • Excellent customer service skills are necessary.
  • Must be able to safely lift 75lbs, bend, twist, and climb.
  • Must possess a Class C or higher commercial driver's license with a clean driving record.
Working Conditions

This position will work in the field/shop environment and at customer job sites. May on a continuous basis carry, bend, and lift up to 75lbs. Will be required to wear appropriate safety equipment for a given situation. The noise level in the work environment is usually moderate to high. Must be flexible to work varying schedules and hours as needed. Travel between locations is required.



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