Field Service Technician
2 weeks ago
We are seeking a skilled Field Service Technician to join our team at CONES Solutions, Inc. As a Field Service Technician, you will be responsible for troubleshooting and repairing commercial food equipment, providing preventative maintenance inspections, and responding to emergency service calls.
Key Responsibilities- Provide exceptional customer service in the field to troubleshoot, diagnose, and repair commercial cooking, beverage, and refrigeration equipment
- Build working relationships with customers, vendors, and manufacturers to generate positive sentiment and subsequent growth and sales opportunities
- Continual skill growth through professional development and training opportunities
- Participate in the regular rotation of after-hours and weekend call duty
- Identify new customers and additional opportunities within existing accounts
- Collects for services rendered at the time of service for COD customers
- Order parts and complete required paperwork
- Maintain service vehicle
- Other duties as assigned
- MUST possess and maintain a valid driver's license
- Must be able to read and understand wiring diagrams and schematics
- Complete industry (CFESA) and manufacturer training in established time frames
- Ability to exert and lift up to 50 pounds regularly and 100 pounds infrequently
- Ability to climb and work from a ladder, stoop, kneel, crouch, twist, and grasp to perform essential job functions
- Operate hand tools, power tools, gauges, meters, torches, and measuring equipment to perform service
- Dedication to working hard, being on time, and staying organized
- Work flexible hours, including nights and weekends when necessary
- Excellent customer communication skills (written, typed & verbal)
- Be able to perform job duties in both varying internal and external environments that are subject to extreme heat and cold temperatures or inclement weather
- Maintain proficiency with information technology (phones, tablets, office applications, etc.)
- Minimum of High School Diploma or equivalent
- Technical certificate, associate degree in skilled trades, or equivalent work experience
- Demonstrable knowledge of electrical, electronic, and mechanical skills
- Performance-based bonus and pay increases
- Company outfitted vehicle
- Company phone and tablet
- Vacation and sick time
- Fuel card
- Health, vision, and dental plans
- Uniform and laundering service
- Disability and life insurance
- Factory training
- Company-match retirement plan
- Qualified tuition reimbursement
CONES Solutions, Inc. is a commercial food and beverage equipment sales and service facility. Founded in 1966, we have strategically located branch offices in central Illinois and eastern Iowa to provide superior service in the eastern half of Iowa, western and central Illinois.
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