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Universal Banking Specialist

2 months ago

Lansing, Michigan, United States Horizon Bancorp Full time
Position Overview:
As a Universal Banking Specialist, you will play a vital role in facilitating customer transactions and addressing account maintenance requests. Your primary focus will be on establishing and nurturing customer relationships through exceptional service and insightful guidance.

Key Responsibilities:
1. **Customer Interaction:** Represent Horizon Bancorp in a professional manner during face-to-face and telephone communications, ensuring timely and accurate service.
2. **Transaction Processing:** Efficiently handle customer transactions and account maintenance tasks while adhering to all regulations and policies.
3. **Relationship Development:** Cultivate strong customer relationships to identify cross-selling and referral opportunities, enhancing customer satisfaction.
4. **Product Knowledge:** Maintain a comprehensive understanding of banking products and services, including deposit accounts and consumer loans, to provide informed recommendations.
5. **Risk Management:** Utilize risk management tools to minimize exposure to loss and report any unusual activities as per established procedures.

Qualifications:
- High school diploma or equivalent.
- A minimum of 1 year of experience in banking or a service-oriented sales environment is preferred.
- Strong sales initiative and ability to foster ongoing customer relationships.
- Excellent communication skills and a professional demeanor.
- Proficient in using computers and business machines.

Physical Requirements:
Ability to engage with customers and perform various tasks while maintaining a professional environment. Reasonable accommodations may be made for individuals with disabilities.

Horizon Bancorp is an Equal Opportunity Employer, committed to fostering an inclusive workplace.