Accounting Assistant

2 weeks ago


Grand Rapids, Michigan, United States TSG - The Sheridan Group Full time
Job Summary

The Assistant Account Manager plays a vital role in supporting the Account Manager or Senior Account Manager in serving and interacting with customers, preparing orders for production, and performing other clerical tasks.

Key Responsibilities
  • Enter orders with complete job specifications into the core business system.
  • Process and prepare shipping and mailing instructions.
  • Process and route all proofs and materials supplied by customers.
  • Assist with processing change orders.
  • Gather information for Account Manager or Senior Account Manager.
  • Assist in creating and maintaining customer standing instructions and profiles.
  • Assist with entering specifications for Estimating.
  • Assist with incoming phone calls and e-mails.
  • Provide excellent customer service and resolve customer inquiries and concerns.
  • Maintain an accurate and timely filing system of sample books/issues and master job files.
  • Take initiative to assist other teams when needed or low on work.
  • Provide desk coverage for the Account Manager and manage their duties when they are out of office.
Requirements
  • Minimum high school diploma or GED along with some customer service experience.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Proficient with Microsoft Office Suite or related software.
Preferred Qualifications
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience is preferred.
  • Familiarity with Technique Operating System.
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization's facilities.
Travel Requirements
  • Minimal travel for seminars, company meetings, etc.
  • May require occasional overnight stay.

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