Salesforce Technical Architect

2 weeks ago

Parsippany, New Jersey, United States Tata Consultancy Services Full time
Job Description

As a seasoned Salesforce technical expert, you will be responsible for designing and delivering enterprise-level solutions using Salesforce products. With a strong background in CRM and Service Cloud, you will lead the team in implementing complex solutions, managing onshore and offshore teams, and troubleshooting technical issues.

Key Responsibilities
  • Own the complete Salesforce Service Cloud Solution and Technical Architecture.
  • Lead the team throughout the design, development, launch, and support of Salesforce.com solutions.
  • Develop visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
  • Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.
  • Offer up creative ideas to help meet the business requirements, reducing the number of customizations and increasing automation.
  • Architect and document solution design of Salesforce solutions.
  • Transition solution designs to development resources responsible for building the solutions.
  • Provide industry leading technical expertise with Salesforce.
  • Help to resolve, mitigate technical/architecture issues, and risks as they arise.
  • Develops detailed configuration specifications documentation for ready use by the technical team
  • Manages customer communications, conflicts, and negotiations related to overall architecture design.
  • Develop Proof of Concept for specific architecture/integration concepts.
  • Guides customer through solution deployment.
  • Team player with excellent verbal & written communication, interpersonal and presentation skills.
  • Proven experience with the Configuration/Administration of Salesforce Service Cloud.
  • Creating Technical requirements as an input to Salesforce solution design.
  • Provide guidance to clients on leading IT and Salesforce practices.
  • Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.
  • Capable of executing independent POCs to be transitioned to the scrum team for development.
  • Associate with Salesforce.com Certification(s) and Architecture experience responsible for the following effort
  • Plan and monitor technical consideration activities of the project.
  • Perform health check for each org and assess orgs.
  • Perform analysis of org configuration, customizations, and security.
  • Prepare Salesforce Config workbook detailing customizations and configurations or org.
  • Support the Project Manager in defining overall solution and strategy and document.

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