Travel Consultant

2 weeks ago


Fort Lauderdale, Florida, United States American Express Full time
About the Role

We are seeking a highly skilled Travel Consultant to join our team at American Express. As a Travel Consultant, you will be responsible for delivering world-class customer service to our premium card members, providing them with unforgettable travel experiences and exceeding their expectations.

Key Responsibilities
  • Deliver exceptional customer service in an in-bound, high-volume travel call servicing environment
  • Delight our premium card members with personalized travel experiences, creating new bookings and servicing existing travel arrangements
  • Understand customer needs through consultation to deliver innovative and extraordinary interactions
  • Research, plan, and create personalized travel experiences, including booking domestic and international flights, car and hotel travel arrangements
  • Communicate new and existing product offerings and value propositions relevant to the card member
  • Put the card member's experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand
Requirements
  • 1 year experience in tourism, travel, hospitality, or cruise and tours
  • High-end customer service or sales roles experience
  • Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment
  • Basic geography knowledge with ability to locate continents, countries, and key travel destinations worldwide
  • Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change, and optimism
  • Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the card member's communication style
  • Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office, and personal devices
  • Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals
  • You must have the ability to work nights and weekends as we service our card members 24 hours a day/7 days a week
Additional Requirements
  • This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week
  • Flexibility to work anytime between 5:00am-2:00am, including weekends
  • Location: Sunrise, Florida
Benefits
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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