Branch Operations Supervisor
2 weeks ago
Heritage Distribution is a leading supplier of high-quality HVAC products, catering to both residential and commercial sectors. We are currently seeking an Assistant Branch Operations Manager to enhance our operations.
The Assistant Branch Operations Manager plays a crucial role in delivering sales assistance and guiding the team to ensure outstanding customer satisfaction and innovative solutions that align with the company's growth objectives. This position also emphasizes the importance of cultivating a positive workplace culture.
Key Responsibilities- Facilitate HVAC counter sales by managing in-person and telephone orders.
- Adhere to the company’s promotional calendar and oversee product displays, ensuring the store's cleanliness and organization. Ensure that promotional signage is displayed and that pricing systems are updated accordingly.
- Assist in the training of new staff members, ensuring they understand operational systems, engage with customers courteously, and are familiar with product locations.
- Monitor store activities to assess customer service quality and provide necessary support.
- Maintain accurate inventory levels and ensure proper management of company resources.
- Communicate effectively and exemplify leadership with team members, clients, suppliers, and management.
- Act as a backup for the branch manager during their absence.
- Experience in the HVAC sector – a minimum of 2 years is preferred.
- Exceptional communication and leadership abilities.
- Prior experience in customer service is advantageous.
- Proficient in learning various computer systems (ERP, MS Office, eCommerce, etc.).
- Strong listening skills and the ability to communicate effectively with both employees and customers.
- Capability to quickly identify and resolve issues.
- Strong organizational skills with a customer-centric approach.
- Excellent verbal and written communication skills.
- Aptitude for managing multiple tasks simultaneously.
- Combination of sitting, walking, and standing, involving both desk work and customer service at the counter.
- Physical activities may include bending, twisting, climbing, and crouching to access inventory and supplies.
- Ability to lift items weighing up to 50 lbs.
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Branch Operations Supervisor
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