Housekeeping Operations Manager

1 month ago


Burlington, Vermont, United States Pyramid Global Hospitality Full time
Job Title: Housekeeping Manager

Job Summary:

The Housekeeping Manager is responsible for overseeing the housekeeping department and ensuring that all guest rooms and public areas are clean and well-maintained. This includes supervising housekeeping staff, inspecting rooms, and addressing guest complaints.

Key Responsibilities:

  • Supervise housekeeping staff and ensure that all rooms are cleaned and maintained to company standards.
  • Conduct regular room inspections to ensure that rooms are clean and well-maintained.
  • Address guest complaints and resolve issues in a timely and professional manner.
  • Train and develop housekeeping staff to ensure that they have the skills and knowledge needed to perform their jobs effectively.
  • Monitor and control housekeeping supplies and equipment to ensure that they are adequate and in good working order.
  • Collaborate with other departments, such as front desk and maintenance, to ensure that guest needs are met.
  • Perform other duties as assigned by management.

Requirements:

  • College degree preferred.
  • At least two years of housekeeping experience and three years of supervisory experience, or equivalent combination of education and experience.
  • Ability to communicate clearly with guests, customers, and fellow employees in both English and Spanish.
  • Ability to analyze routine data and make appropriate judgments regarding the process of inspecting/cleaning guest rooms and supervisory duties.

Working Conditions:

The Housekeeping Manager will work in a fast-paced hotel environment and will be required to work rotating shifts, night shifts, and/or overtime as needed. The manager will also be required to push/pull/lift up to 50 pounds and will frequently use arms, hands, and fingers.



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