Housekeeping Operations Manager
1 month ago
Job Summary:
The Housekeeping Manager is responsible for overseeing the housekeeping department and ensuring that all guest rooms and public areas are clean and well-maintained. This includes supervising housekeeping staff, inspecting rooms, and addressing guest complaints.
Key Responsibilities:
- Supervise housekeeping staff and ensure that all rooms are cleaned and maintained to company standards.
- Conduct regular room inspections to ensure that rooms are clean and well-maintained.
- Address guest complaints and resolve issues in a timely and professional manner.
- Train and develop housekeeping staff to ensure that they have the skills and knowledge needed to perform their jobs effectively.
- Monitor and control housekeeping supplies and equipment to ensure that they are adequate and in good working order.
- Collaborate with other departments, such as front desk and maintenance, to ensure that guest needs are met.
- Perform other duties as assigned by management.
Requirements:
- College degree preferred.
- At least two years of housekeeping experience and three years of supervisory experience, or equivalent combination of education and experience.
- Ability to communicate clearly with guests, customers, and fellow employees in both English and Spanish.
- Ability to analyze routine data and make appropriate judgments regarding the process of inspecting/cleaning guest rooms and supervisory duties.
Working Conditions:
The Housekeeping Manager will work in a fast-paced hotel environment and will be required to work rotating shifts, night shifts, and/or overtime as needed. The manager will also be required to push/pull/lift up to 50 pounds and will frequently use arms, hands, and fingers.
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