Server Representative
7 days ago
About the Role:
Genghis Grill is seeking a highly motivated and customer-centric individual to join our team as a Server. As a Server, you will be responsible for providing exceptional customer service, growing sales through repeat customers, and maintaining a clean and safe work environment.
Key Responsibilities:
- Customer Service: Demonstrate outstanding hospitality and service throughout each shift with customers, managers, and team members.
- Teamwork: Demonstrate teamwork and collaboration with colleagues to ensure a smooth and efficient dining experience.
- Order Taking and Payment Processing: Take food and beverage orders from customers and process payments quickly and accurately in accordance with Genghis Grill cash handling policies.
- Food and Beverage Delivery: Deliver food and beverages to customers in a timely manner and maintain a clean and safe dining environment.
- Sales and Upselling: Suggestively upsell when options exist for liquor or food items to increase sales and profitability.
- Sanitation and Safety: Follow all sanitation and safety policies to maintain a clean and safe work environment.
- Station Maintenance: Maintain the server stations ensuring they remain stocked throughout the shift.
- Table Maintenance: Ensure table maintenance throughout the dining experience.
- Flexibility: Be able to fill in as needed to ensure a smooth experience for customers and team members.
- Communication: Maintain open communication with management and team members to address any non-routine situations.
Requirements:
- Motivation and Energy: Be motivated and have a high energy level to provide exceptional customer service.
- Customer Focus: Demonstrate a customer-centric approach and a desire to be of service.
- Organization: Be organized and able to multitask in a fast-paced environment.
- High-Pressure Environment: Be able to excel in high-pressure environments and maintain a calm and friendly demeanor at all times.
- Communication Skills: Have excellent communication skills and be able to follow written and verbal instructions.
- Menu Knowledge: Have a working knowledge of our menu items, including signature beverages.
- Intoxication Recognition: Be able to recognize common signs of intoxication and know how to address the situation following Genghis Grill standards.
- Certifications: Maintain all required state and local food and alcohol certifications.
- Availability: Be available to a variety of opens, swings, and closes, including weekends and holidays.
Physical Requirements:
- Lifting and Carrying: Be able to lift/carry up to 25 lb.
- Physical Demands: Be capable of constant walking, standing, stooping, and reaching in any direction.
- Manual Dexterity: Have manual dexterity to perform tasks efficiently.
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