Room Service Associate

2 weeks ago

Memphis, Tennessee, United States Peabody Hotels & Resorts Full time


REPORTS TO: Room Service Manager and/or Room Service Captain.

SUPERVISES: N/A.

WORK ENVIRONMENT:

Room Service area, Guest Rooms, Kitchen areas.

Job involves working:
  • under variable noise levels.
  • indoors.
  • around fumes and/or odor hazards.
  • around chemicals.
KEY RELATIONSHIPS:

Internal: Staff in Room Service, Bar, Kitchen/Stewarding, Engineering, Housekeeping, Front Desk, Sales and Catering Department.

External: Hotel guests.

PHYSICAL ABILITIES

Essential:
  1. Exert physical effort in transporting tables up to 50 pounds to guest rooms and kitchen.
  2. Endure various physical movements throughout the work areas.
  3. Reach full arm's length above head.
  4. Remain in stationary position for up to 20 minutes throughout work shift.
ESSENTIAL JOB FUNCTIONS
  • Must be certified in ServSafe Food Handling within first 60 days of employment.
  1. Must be certified in TIPS alcohol awareness training within first 60 days of employment.
  2. Maintain comprehensive knowledge of and comply with all departmental policies, service procedures and standards.
  3. Maintain thorough knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  4. Anticipate guests' needs, respond promptly and acknowledge all guests, regardless of workload and time of day.
  5. Maintain positive guest relations at all times.
  6. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  7. Resolve guest complaints, ensuring guest satisfaction.
  8. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  9. Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
  10. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  11. Maintain complete knowledge of designated glassware and garnishes for drinks.
  12. Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
  13. Maintain complete knowledge of guest room layout, locations and room numbers/names.
  14. Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  15. Maintain knowledge of POS and manual systems.
  16. Answer Room Service telephone according to Peabody Service Excellence practices.
  17. Complete opening side duties as assigned:
  18. Retrieve all food orders from kitchen and place on table/tray.
  19. Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
  20. Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
  21. Enter the guest room and place the table/tray by following the established departmental procedures.
  22. Serve the food items and beverages to the guest.
  23. Open and serve wine/champagne bottles.
  24. Present check to guest for signature/payment. Adhere to all payment procedures established by Accounting.
  25. Set up and deliver amenities to designated rooms.
  26. Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors.
  27. Transport all tables/trays from guest rooms to Room Service area as assigned.
  28. Clean and reset tables/trays, maintaining sufficient supply in the Room Service area.
  29. Complete closing side duties according to side worksheet.
  30. AM-Deliver pre-orders.
  31. PM-Set up hospitalities for the next day
  32. Graveyard-Collect and set up all pre-orders.
    • Check quality and amount of all Room Service stock and supplies using checklist.
    • Fold/stack Room Service napkins.
    • Set tables and trays.
    • Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic).
    • Ensure a sufficient supply of all silverware, glassware and chinaware for service.
    • Prepare cold and hot food items.
    • Check cleanliness and condition of all equipment for use in Room Service area, rectify any deficiencies.
    • Ensure all flowers and decorative items are fresh for guest use.
SECONDARY JOB FUNCTIONS
  1. Take guest orders and record.
  2. Utilize suggestive/up-selling techniques when taking orders.
  3. Obtain cigars/cigarettes when requested by guests.
  4. Follow maintenance program and cleaning schedule.
  5. Replace flowers in bud vases.
  6. Expedite on floor or in Kitchen as assigned.
Requirements

QUALIFICATIONS

Essential:
  1. Minimum of 18 years of age to serve alcoholic beverages.
  2. 2-3 years experience as a room service server.
  3. Fluency in English, both verbal and written.
  4. Compute basic arithmetic.
  5. Provide legible communication.
  6. Ability to:
    • perform job functions with attention to detail, speed and accuracy.
    • prioritize and organize.
    • be a clear thinker, remaining calm and resolving problems using good judgment.
    • follow directions thoroughly.
    • understand guests' service needs.
    • work cohesively with co-workers and other departments as part of a team.
    • work with minimal supervision.
    • maintain confidentiality of guest information and pertinent hotel data.
    • satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
    • maintain regular and punctual attendance.
    • adhere to Peabody grooming standards.
    • uphold and exemplify Peabody Service Excellence.
Desirable:
  1. High school graduate or equivalent vocational training certificate.
  2. Previous experience in Room Service.
  3. Certification of previous training in liquor, wine and food service.
  4. Certification in CPR.
  5. Fluency in a foreign language, preferably Spanish or Creole.
  6. Ability to suggestively sell.
  7. Previous guest relations training.
STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

  • Room Service Associate

    1 week ago

    Memphis, Tennessee, United States Peabody Hotels & Resorts Full time

    REPORTS TO: Room Service Manager and/or Room Service Captain.SUPERVISES: N/A.WORK ENVIRONMENT:Involves working in the Room Service area, guest accommodations, and kitchen facilities. The role includes operating under varying noise levels, indoors, and in proximity to fumes and chemical hazards.KEY RELATIONSHIPS:Internal: Collaborates with staff in Room...

  • Guest Room Maintenance Associate

    1 week ago

    Memphis, Tennessee, United States Summit Management Services Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Room Maintenance Associate to join our team at Summit Management Services. As a key member of our housekeeping team, you will play a crucial role in ensuring the cleanliness and organization of our guest rooms and public areas.Key ResponsibilitiesRoom Cleaning and Maintenance: Clean and...

  • Customer Service Representative

    6 days ago

    Memphis, Tennessee, United States Service Corporation International Full time

    Our company, Service Corporation International, is a leader in the death care industry. We celebrate lives and honor the deceased. Consider a career with a company that values its associates and provides opportunities for growth.Welcomes client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and...

  • Room Service Specialist

    2 weeks ago

    Memphis, Tennessee, United States Listedbuy Full time

    Room Attendant (Full Time)The Room Attendant plays a crucial role in ensuring that guest accommodations are kept in pristine condition while delivering exceptional service to all visitors.Key Responsibilities:Meticulously clean and organize guest rooms following established protocols.Perform all pre-cleaning tasks efficiently.Maintain a welcoming and tidy...

  • Room Service Hospitality Staff

    1 week ago

    Memphis, Tennessee, United States Peabody Hotels & Resorts Full time

    REPORTS TO: Room Service Manager and/or Room Service Captain.SUPERVISES: N/A.WORK ENVIRONMENT:Room Service area, Guest Rooms, Kitchen areas. The role requires working under various noise levels, indoors, and in environments with potential fumes and/or chemical hazards.KEY RELATIONSHIPS:Internal: Collaborate with staff in Room Service, Bar,...

  • Guest Room Service Specialist

    2 weeks ago

    Memphis, Tennessee, United States Peabody Hotels & Resorts Full time

    REPORTS TO: Room Service Manager and/or Room Service Captain.SUPERVISES: N/A.WORK ENVIRONMENT:Room Service area, Guest Rooms, Kitchen areas. Job involves working: under varying noise levels.indoors.around fumes and/or odor hazards.around chemicals.KEY RELATIONSHIPS:Internal: Staff in Room Service, Bar, Kitchen/Stewarding, Engineering, Housekeeping, Front...

  • Patient Food Service Associate

    6 days ago

    Memphis, Tennessee, United States Morrison Healthcare Full time

    Patient Food Service Associate (Full & Part-Time)We are currently seeking dedicated individuals for multiple full and part-time Patient Food Service Associate roles.Job Location: Healthcare FacilityWork Schedule: Flexible full-time and part-time shifts; 12-hour shifts available.Qualifications: Exceptional customer service skills are essential. Training will...

  • Healthcare Food Service Associate

    2 weeks ago

    Memphis, Tennessee, United States Aerotek Full time

    Aerotek is currently looking for dedicated dining service associates to support a healthcare facility in the Memphis Area. These roles are ideal for individuals aiming to advance their careers in the food service sector.*Dining service associates will be tasked with:+ Assisting patients with inquiries regarding menu options and selections+ Organizing tray...

  • Healthcare Food Service Associate

    2 weeks ago

    Memphis, Tennessee, United States Aerotek Full time

    Aerotek is looking for dedicated food service associates to support a hospital environment in the Memphis Area. These roles are ideal for individuals eager to advance their careers in the culinary sector.*Responsibilities of the food service associates include:+ Assisting patients with inquiries regarding menu options and selections.+ Organizing tray tickets...

  • Culinary Service Associate

    2 weeks ago

    Memphis, Tennessee, United States Essex Meadows Inc Full time

    Essex Meadows Inc - Dining Room AttendantBecome a valued member of the Essex Meadows Inc team and contribute to a meaningful experience for our residents. As a Dining Room Attendant, you will have the opportunity to engage with the unique stories of our community members, ensuring that each dining experience is memorable and fulfilling. Join a company that...

  • Cleaning Service Associate

    2 weeks ago

    Memphis, Tennessee, United States ARRIVE Hotel Memphis Full time

    HOUSEKEEPING ATTENDANT | ARRIVE HOTEL MEMPHISPOSITION OVERVIEW:We are seeking a dedicated Housekeeping Attendant who is committed to ensuring that guest accommodations are clean, sanitized, and well-organized. ABOUT ARRIVE MEMPHIS:ARRIVE Memphis is a boutique hotel located in the vibrant South Main Arts District. With 62 uniquely designed rooms that blend...

  • Healthcare Food Service Associate

    2 weeks ago

    Memphis, Tennessee, United States Aerotek Full time

    Aerotek is currently looking for dedicated dining service associates to support a healthcare facility in the Memphis area. These roles are ideal for individuals eager to advance their careers in the food service sector.Key Responsibilities:Assisting patients with inquiries regarding menu options and selections.Coordinating tray tickets and preparing meal...

  • Healthcare Food Service Associate

    2 weeks ago

    Memphis, Tennessee, United States Aerotek Full time

    Aerotek is currently looking for dedicated patient dining associates to support a healthcare facility in the Memphis Area. These roles are ideal for individuals eager to advance their careers in the food service sector.Key Responsibilities:Assisting patients with inquiries regarding menu options and selections.Coordinating tray tickets and preparing meal...

  • Healthcare Food Service Associate

    2 weeks ago

    Memphis, Tennessee, United States Aerotek Full time

    Aerotek is currently in search of dedicated food service associates for a healthcare facility in the Memphis area. These roles present an excellent opportunity for individuals aiming to advance their careers in the culinary sector.Key Responsibilities:Assisting patients with inquiries regarding menu options and selections.Organizing tray tickets and...

  • Healthcare Food Service Associate

    2 weeks ago

    Memphis, Tennessee, United States Aerotek Full time

    Aerotek is looking for dedicated dining service associates to support a healthcare facility in the Memphis Area. These roles are ideal for individuals aiming to advance their careers in the food service sector.*Key responsibilities include:+ Assisting patients with menu inquiries and selections+ Organizing tray tickets and preparing meal trays+ Delivering...

  • Guest Services Associate

    2 weeks ago

    Memphis, Tennessee, United States Davidson Hospitality Full time

    Position Overview Are you a dynamic and service-oriented professional who enjoys crafting outstanding experiences for guests? As a Bellperson, you will play a crucial role in ensuring that our visitors have a memorable stay. Your enthusiasm, energy, and exceptional service abilities will be key as you assist guests with their luggage, share information...

  • Environmental Services Associate

    2 weeks ago

    Memphis, Tennessee, United States Memphis Goodwill Incorporated Full time

    Position Title: Evening CustodianJob Category: Custodial ServicesJob Overview:At Memphis Goodwill Incorporated, we are dedicated to transforming the lives of individuals facing disabilities and other employment barriers through meaningful work and empowerment.Role Summary:The Evening Custodian will play a vital role in maintaining the cleanliness and hygiene...

  • Food Service Associate

    7 minutes ago

    Memphis, Tennessee, United States Trezevant Episcopal Home Full time

    Job SummaryThe Server in the Assisted Living and Health Center at Trezevant Episcopal Home are responsible for serving meals to residents. Depending upon resident needs, meals may be served in the dining room or residents may take meals in their apartments. Following appropriate dietary restrictions for each resident is mandatory to maintain the utmost...

  • Patient Dining Associate

    1 day ago

    Memphis, Tennessee, United States Aerotek Full time

    About the RoleAerotek is seeking a skilled Patient Dining Associate to join our team at a hospital in the Memphis Area. This is an excellent opportunity for individuals looking to grow their career in the food industry.Key ResponsibilitiesAssist patients with menu inquiries and selectionsManage tray tickets and assemble patient traysDeliver meals to patients...

  • Food Service Associate

    1 week ago

    Memphis, Tennessee, United States Compass Group Careers Full time

    Job SummaryJob Title: Food Service AssociateJob Summary: We are seeking a skilled Food Service Associate to join our team at Compass Group Careers. As a Food Service Associate, you will be responsible for preparing, presenting, and serving food to our customers in a fast-paced and dynamic environment.Key ResponsibilitiesFood Preparation: Prepare and cook...