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Client Retention Strategy Lead

2 months ago

Stamford, Connecticut, United States Gartner Full time
Overview
As the Client Retention Strategy Lead, you will play a pivotal role in ensuring that Gartner's premier clients not only maintain their partnership but also expand their engagement with our services. This dynamic position demands innovative thinking, exceptional leadership, and a keen understanding of business strategy. You will collaborate with various teams, including sales, service, research, and product development, to guarantee that our clients achieve optimal value from their investments.

Key Responsibilities
  • Drive initiatives through effective cross-departmental collaboration to secure major renewals and enhance Gartner's retention and growth strategies.
  • Contribute valuable insights and lead discussions during strategic planning sessions with senior leaders across sales, service, product, and research to address renewal risks.
  • Enhance the framework for high-impact executive meetings, fostering innovation in both process and content.
  • Establish and maintain robust relationships with client value managers and account teams to construct compelling business cases for renewal and growth.
  • Conduct in-depth quantitative and qualitative analyses to tackle Gartner's retention and growth challenges, working alongside cross-functional teams to implement effective solutions.
  • Innovate tools and processes to boost quality and productivity, optimizing the operational model of support.
  • Lead change management efforts to ensure the successful adoption of new tools and processes.
  • Take ownership of your initiatives, tracking progress and delivering actionable insights to drive complex projects to completion.
  • Provide mentorship and constructive feedback to Sales and Service Delivery teams on best practices for service and retention, enhancing overall performance.
  • Recommend strategic actions based on insights derived from retention analysis to improve client retention rates.
Qualifications & Skills
  • Proven expertise in quantitative and qualitative problem-solving, capable of formulating clear strategies and directions.
  • A bachelor's degree and a minimum of 3 years of experience in complex analysis and business problem-solving, preferably in a consulting or analytical role.
  • A history of leveraging interpersonal skills to navigate cross-functional collaborations and manage resources effectively.
  • Ability to influence key stakeholders to drive business initiatives and achieve desired outcomes.
  • Skilled in distilling complex issues into straightforward, impactful messages for presentation to stakeholders.
  • Exceptional project management capabilities, adept at juggling multiple priorities and meeting tight deadlines.
  • Proactive mindset to foresee and mitigate risks associated with client retention.
  • Strong analytical skills, proficient in MS Office, particularly Excel and PowerPoint, with the ability to present findings clearly.
About Gartner
Gartner, Inc. is a global leader in providing expert analysis and actionable insights to enterprise leaders, helping them navigate their most critical priorities. With a diverse team of over 20,000 associates supporting approximately 15,000 client enterprises worldwide, we are committed to fostering an inclusive environment that values collaboration and innovation.

Why Join Us?
At Gartner, we offer a culture of continuous growth and opportunity, supported by competitive compensation and comprehensive benefits. Our hybrid work model allows for flexibility, empowering you to thrive in a dynamic and engaging community. Join us to make a significant impact and advance your career.