Park Operations Supervisor
2 weeks ago
Sky Zone Westmont
Position: Team Lead
Role Summary
The Team Lead plays a crucial role in supporting the management team by providing immediate leadership throughout the park. During peak times, they are the first to assist where needed and are responsible for communicating essential updates and customer service matters to management when the park is busy.
Key Responsibilities
- Delegate tasks effectively to ensure smooth operations across all departments.
- Provide hands-on assistance to team members in various areas such as the café, birthday parties, and front desk when additional support is required.
- Facilitate membership sales at the front desk and identify potential sales opportunities while engaging with guests throughout the park.
- Enforce safety protocols and ensure the park operates efficiently, educating team members on guest safety issues as they arise.
- Maintain cleanliness and perform janitorial tasks during shifts.
- Complete incident reports for any occurrences during the shift.
- Assist in coordinating opening and closing procedures for the park.
- Ensure all additional shift responsibilities are completed before concluding the shift.
Qualifications
- Must be at least 18 years old.
- Demonstrated leadership skills through previous roles or experiences.
- At least 6 months of experience in a high-volume customer service environment, such as retail, dining, fitness, or recreation.
- Experience in retail sales or the entertainment industry is advantageous.
- Ability to stand for extended periods and lift a minimum of 20 pounds.
- Basic proficiency in technology, including MS Office Suite, Teams, and point of sale (POS) systems.
- Availability to work evenings, weekends, and holidays as required.
- Reliable, self-motivated, organized, and open to coaching.
Compensation: $18/hr based on qualifications and experience.
Sky Zone is an equal opportunity employer committed to fostering an inclusive environment for all team members.
About Sky Zone Westmont: Sky Zone Westmont is dedicated to providing rewarding careers and development opportunities across all roles. We offer a values-driven culture, competitive pay, and diverse growth opportunities for all team members.
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