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Store Operations Supervisor

2 months ago

Westmont, Illinois, United States Zazzo's Pizza Full time
Key Responsibilities of a Store Operations Supervisor

  • Oversee daily management of various departments within the store.
  • Ensure high standards of quality and customer service.
  • Manage inventory, personnel, and sales performance.
Position Overview

We are seeking a proficient and detail-oriented Store Operations Supervisor who can effectively manage store operations while maintaining a keen focus on quality and efficiency.


  • Preferred: Managerial Food Service Certification.
  • Basset Certification.
  • 1 to 2 years of supervisory experience in the foodservice or customer service sectors, with Profit & Loss accountability.
Essential Skills

  • Exceptional customer service abilities.
  • Basic proficiency in business mathematics and accounting.
  • Possession of a reliable vehicle and a valid driver's license.
  • Proficient in personal computer operations.
  • Competitive compensation and benefits package.
  • Ability to operate the store with a CEO mindset, focusing on profitability.
  • Experience managing food costs under 32% and labor costs under 30% consistently.
  • Demonstrated experience as a Shift Manager or in a similar leadership role.
  • Capability to prepare pizzas and other menu items as required.
  • Hands-on leadership style.
  • Comfortable with food preparation tasks.
  • Excellent communication and organizational skills.
  • Positive attitude and ability to thrive in a fast-paced environment.
  • Motivated to build a long-term career in this role.
  • Supervise daily operations in accordance with Zazzo's Pizza standards.
  • Ensure compliance with health and safety regulations.
  • Most importantly, foster a strong team dynamic.
  • Communicate effectively and clearly.
  • Exhibit strong integrity and personality to drive positive change.
  • Provide daily operational insights for strategic decision-making.

Benefits:

  • Opportunities for growth and advancement within a multi-unit ownership structure.
  • A collaborative team culture that values acceptance and development.
  • Meal discounts available for employees and their families.
  • Employee recognition programs and on-the-spot bonuses.

Qualifications:

  • Minimum of 2 years of supervisory experience in the foodservice, retail, or customer service industries, with Profit & Loss responsibility.

  • Ability to analyze data and perform basic business math and accounting.
  • Reliable vehicle and valid driver's license.
  • Strong customer service skills are essential.
  • Understanding of store operations from a profitability perspective.