Crisis Resolution Specialist

3 weeks ago


West Bend, Wisconsin, United States Delta Defense Full time

We are seeking a Crisis Resolution Specialist to join our team at Delta Defense, a company that values teamwork and personal development.

About the Role

This is a 12-hour shift position, requiring availability to work weekends and holidays. The successful candidate will be based in West Bend, WI, USA, and must be willing to work flexible hours, including evenings and nights.

The primary responsibility of this role is to provide immediate support to USCCA members during lawful self-defense incidents. This involves guiding them through the process, addressing their legal, physical, emotional, financial, and other needs. The ideal candidate will possess strong crisis management skills, excellent communication skills, and the ability to remain calm under pressure.

Key Responsibilities
  • Provide critical support to USCCA members via phone, working closely with internal and external stakeholders.
  • Remain available and accessible to members for the duration of their shift, ensuring timely resolution of their issues.
  • Deliver services aligned with the benefits outlined in USCCA Membership, advocating for members' rights and interests.
  • Refer members to relevant services, answer questions, and resolve problems effectively.
  • Document member interactions and incident reports accurately, providing detailed notes for colleagues.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Prior experience in customer service and sales, with a focus on managing complex, confidential information.
  • Strong computer navigation skills and proficiency in software applications, such as Microsoft Suite and Google Workspace.
  • Excellent communication and interpersonal skills, with the ability to empathize with members and provide clear guidance.
  • Able to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
Benefits

We offer a competitive salary and a range of benefits, including:

  • A starting rate of $22.00 per hour.
  • Shift premium available for days and hours worked.
  • Opportunities for bonuses and career advancement.
  • Complimentary USCCA Elite membership and store discounts.
  • A comprehensive insurance package, including medical, dental, vision, HSA, FSA, life, STD, LTD, and pet insurance.
About Delta Defense

We are a fast-paced and rewarding company that values teamwork and personal development. Our mission is to safeguard life, freedom, and finances for responsible American gun owners. We are proud to have been recognized as a Newsweek Top 100 America's Most Loved Workplace and a Milwaukee Business Journal Best Place to Work award winner.



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