EDI Support Expert
3 weeks ago
Solve IMG is seeking an EDI Support Expert to join our team.
About the Job:The EDI Support Expert will be responsible for supporting our customers via Electronic Data Interchange, offering thoughtful and knowledgeable solutions to satisfy their inquiries and troubleshoot any product issues.
Responsibilities:- Provide exceptional customer service and support through EDI.
- Enter and create corresponding sales orders upon receipt of customer purchase orders.
- Work closely with the IT Department to bring in EDI and E-Commerce sales orders.
- Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates.
- Stay current with product knowledge to be able to accurately advise our customers with the best product options.
- Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking.
- Partner closely with the Regional Sales Manager to gain pertinent customer information.
- Communicate and collaborate with other internal departments to identify the best solutions for our customers.
- Set-up client accounts in our internal CRM, and maintain and update all necessary client information.
- High School Diploma, or equivalent.
- 2+ years of customer service experience.
- Intermediate experience using Microsoft Office Suite.
Annual Salary: $70,000 - $90,000, based on qualifications and experience.
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