Network Support Solutions Expert
4 days ago
Key Responsibilities:
• Providing expert-level technical support for complex customer issues
• Collaborating with cross-functional teams to resolve escalated support tickets from Tier 2 Support
• Designing and implementing solutions for telephone and data system projects
• Working closely with vendors to manage communication and resolve issues
• Participating in Telephone/Data system design meetings to understand project requirements and meet deadlines
Requirements:
• Minimum of 3 years of experience with SIP, including reading SIP ladders
• Experience with NetSapiens infrastructure, understanding dial translations, and the NS API or similar equivalent experience on a class 4/5 switch
• Knowledge of networking protocols and technologies, including SSH, VLAN, DHCP, NAT, DNS, and SDN
• Understanding of REST APIs and their use for task automation
• Proficiency in Linux Operating Systems: Debian and Ubuntu
• Familiarity with virtual machines (VMware, VirtualBox, and HyperV)
• Knowledge of Amazon Web Services
• Required expertise in telephony technologies: SIP, Kamailio, Asterisk, FreeSwitch
• Certification required for Networking 4 VVoIP and SSVVP
Benefits:
• Health Insurance, Vision and Dental
• 401K
• Paid Time Off
• Discount Programs
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