Service Department Director

3 weeks ago


Madison, Wisconsin, United States Emcor Inc Full time

About Us:

IKM Building Solutions, Inc. is a leading commercial HVAC, facilities, and MEP services company. Through innovative design, quality execution, and 90+ years of experience providing total mechanical solutions, we help clients across Wisconsin meet their facilities' full lifecycle requirements.

We are seeking a highly skilled and experienced professional to join our team as a Service Department Manager. As a key member of our leadership team, you will be responsible for operational and sales leadership within the department, ensuring the highest quality of customer service is provided at all levels.

Job Summary:

The Service Department Manager is responsible for leading the department to achieve its goals and objectives, while ensuring the highest level of customer satisfaction. This includes:

  • Providing overall leadership and direction to the department, aligning with company goals and objectives.
  • Developing and implementing strategies to drive sales growth and customer satisfaction.
  • Overseeing the management of projects, ensuring they are completed safely, on-time, and within budget.
  • Leading and developing a high-performing team, providing coaching, mentoring, and performance feedback.
  • Collaborating with cross-functional teams to drive business growth and improve operational efficiency.
  • Analyzing data and metrics to identify areas for improvement and develop strategies to address them.
  • Developing and maintaining strong relationships with customers, stakeholders, and internal teams.

Key Responsibilities:

  • Lead and manage a team of professionals to achieve departmental goals and objectives.
  • Develop and implement sales strategies to drive growth and customer satisfaction.
  • Oversee project management, ensuring projects are completed safely, on-time, and within budget.
  • Provide coaching, mentoring, and performance feedback to team members.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams.

Requirements:

  • 5+ years of experience in a leadership role, preferably in the commercial HVAC, facilities, and MEP services industry.
  • Proven track record of driving sales growth and customer satisfaction.
  • Strong leadership and management skills, with the ability to coach and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and internal teams.
  • Ability to analyze data and metrics to identify areas for improvement and develop strategies to address them.

What We Offer:

Emcor Inc. offers a competitive salary and comprehensive benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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