Data Analytics and CRM Specialist

5 days ago

Canton, Ohio, United States Point32Health Full time

About Us

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Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized healthcare experience to everyone in our communities.

We are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

Career Opportunity

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We enjoy the important work we do every day in service to our members, partners, colleagues and communities. As a Senior Marketing Specialist at Point32Health, you will have the opportunity to collaborate with department team members, IS, enterprise-systems business partners, vendors, and other stakeholders to identify issues, complete root-cause analysis, and propose/develop analytic-based solutions.

This position drives collection, analysis, and documentation of business requirements, information system recommendations, and process improvement recommendations. You will drive the planning and execution of the proposed solutions and be the primary project manager under intermittent supervision, making assignments by defining objectives, priorities, and deadlines.

This individual is the primary owner of all planning and implementation of system changes and must exercise sound judgment, demonstrate leadership qualities, work with internal and external stakeholders and vendors, and represent Point32Health professionally.

Key Responsibilities

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  • Collaborate with department team members, IS, enterprise-systems business partners, vendors, and other stakeholders to identify issues, complete root-cause analysis, and propose/develop analytic-based solutions
  • Drive collection, analysis, and documentation of business requirements, information system recommendations, and process improvement recommendations
  • Drive the planning and execution of the proposed solutions and be the primary project manager under intermittent supervision
  • Exercise sound judgment, demonstrate leadership qualities, work with internal and external stakeholders and vendors, and represent Point32Health professionally

Required Skills and Qualifications

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To be successful in this role, you should possess the following skills and qualifications:

Education: Bachelor's degree in computer science/IT, marketing, communications, business, or other related field, along with strong Salesforce Admin experience.

Experience: 3-5 years of Data Analytics and CRM (admin) experience.

Skill Requirements:

  • Proficient with Salesforce, including user setup, Salesforce Support, Process Builder/Flow, Marketing Cloud, Data Loader and Wizard, basic integration - Admin certification preferred
  • Experience with SQL and Tableau strongly preferred
  • Proficient in MS Word, Excel, PowerPoint
  • Ability to manage and accomplish multiple projects independently while openly communicating back to management and escalating issues
  • Ability to train and mentor peers and conduct training for end-users, demonstrating group facilitation skills and the ability to influence without authority
  • Highly organized and excellent time management skills with the ability to prioritize daily workflow to effectively meet deadlines
  • Strong attention to detail and follow-through skills
  • Proactively exhibit initiative, creativity and resourcefulness
  • Self-starter – ability to work independently in a fast-paced team environment with minimal supervision
  • Ability to multi-task and produce results with accuracy and reliability while demonstrating a calm demeanor in a demanding environment
  • Efficiently work under pressures, deadlines, and remain flexible when plans suddenly change
  • High level of ownership, accountability and initiative
  • Exercise appropriate judgment, tact and diplomacy
  • Adept at working with various levels of management, including business partners, leadership, vendors, and clients

Estimated Salary: $95,000 - $110,000 per year, depending on experience.

Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

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