Technical Support Specialist

1 week ago


Canton, Ohio, United States Diverse Lynx Full time
Job Summary

We are seeking a highly skilled Production Support Expert to join our team at Diverse Lynx LLC. The ideal candidate will have experience working on Clinical, EDI, and Claims systems, as well as a deep understanding of Healthcare Payer system functionality.

Key Responsibilities

* Provide L2 application production support, executing predefined and routine tasks from business and IT teams, recurring tasks, and manual processes.
* Execute service requests, project and enhancement handoff procedures, outage planning & coverage, system, application, and database job cycle monitoring, and supporting releases for applications and data.
* Participate in IT governance meetings and activities, including change management, risk management, release management, disaster recovery, and IT on point.

Requirements

* Experience working in production support (L2 support) and Incident Management & Problem Management.
* Strong analytical and communication skills, with the ability to troubleshoot and resolve incidents opened for Production Application systems.
* Experience working with EDI tools, such as Edifects, and complex SQL.

What We Offer

* A dynamic and supportive work environment at Diverse Lynx LLC.
* Opportunities for professional growth and development in a rapidly evolving industry.

Equal Employment Opportunity

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination based on their ability, competence, or proven capability to perform the functions outlined in the corresponding role.

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