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Bilingual Customer Service Representative

1 month ago

Framingham, Massachusetts, United States Professional Staffing Group Full time
Job Title: Bilingual Spanish/English Information and Referral Specialist

This role offers the opportunity to work in a hybrid environment after a 3-week training period, with mandatory in-office presence on Monday, Tuesday, and Thursday.

Job Summary:

As an Information and Referral Specialist, you will connect community members to health and human service resources based on their needs and location.

Key Responsibilities:
  • Provide phone-based customer service to clients in both English and Spanish.
  • Utilize data gathering techniques to identify client needs and provide relevant resources.
  • Work effectively within a team and independently to meet client needs.
  • Develop strong writing skills to create clear and concise communication with clients.
  • Stay up-to-date on health and human services resources and provide accurate information to clients.
Requirements:
  • Prior call center experience.
  • Experience with data gathering techniques.
  • Demonstrated aptitude with Microsoft Office, Word, Excel, databases, and other software systems.
  • Detail-oriented with excellent proofreading skills.
  • Proficient typing skills.
  • Strong writing skills.
  • Ability to work in-office during scheduled hours.
  • Customer service experience is a must.

Professional Staffing Group is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.