Senior Customer Experience Manager

2 weeks ago


Philadelphia, Pennsylvania, United States ParetoHealth Full time

ParetoHealth is seeking a highly skilled Senior Customer Experience Manager to join our team. This role will play a crucial part in enhancing how our clients interact with our services and driving value for Pareto's customers.

About Us

We're a leading provider of innovative healthcare solutions, dedicated to transforming the industry for the greater good. Our mission is collective greatness, and we're committed to delivering exceptional results for our clients and their employees.

Job Overview

This is a key leadership role that requires a strong understanding of customer experience strategies and a proven track record of implementing successful initiatives. You'll work closely with cross-functional teams to develop and execute comprehensive product roadmaps, leveraging customer feedback, market trends, and data analysis to inform your decisions.

Responsibilities
  • Product Roadmap Development: Collaborate with Engineering, Analytics, Marketing, Account Management, and Cost Containment teams to create and manage a product roadmap that drives business growth and customer satisfaction.
  • Cross-Functional Collaboration: Work closely with stakeholders to identify and prioritize customer needs, developing solutions that meet their evolving requirements.
  • Data-Driven Decision Making: Analyze customer data and market trends to inform product innovation and roadmap development.
Requirements
  • 2+ years of Product Management experience in the healthcare or insurance sector.
  • Proven ability to collaborate with cross-functional teams and drive product development.
  • Strong knowledge of emerging technologies and tools that enhance customer experience.
  • Demonstrated ability to thrive in a fast-paced environment and adapt to evolving business needs.
Benefits

ParetoHealth offers a competitive compensation package commensurate with skills and experience. In addition, you'll enjoy a robust benefits package, including medical, dental, vision, STD/LTD, and employer 401(k) contribution.

About the Role

This role reports to the Director of Product, Customer Experience and can be based out of Philadelphia/San Francisco/Salt Lake City or surrounding areas. The estimated salary for this position is $120,000 - $150,000 per year, depending on qualifications and experience.



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