Customer Experience Ambassador

3 days ago


Philadelphia, Pennsylvania, United States Comcast Full time
Comcast Career Overview

We're a Fortune 50 leader in media and technology, driving innovation to create world-class entertainment and online experiences. Our team members are passionate about delivering exceptional customer experiences and making a real impact in our communities.

Job Summary

We're seeking motivated and enthusiastic Change of Service Agents to join our dynamic team. As a key sales growth driver, you'll handle diverse customer inquiries, provide solutions, and exceed customer expectations.

Responsibilities:
  • Respond to customer calls with professionalism and empathy.
  • Identify customer needs and recommend relevant products/services.
  • Process sales transactions and ensure customer satisfaction.
  • Collaborate with team members to achieve departmental goals.
  • Operate effectively under pressure, managing stress and de-escalating customer interactions.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Customer-focused approach and excellent communication skills.
  • Problem-solving and relationship-building abilities.
  • Strong organizational and time-management skills.
  • Ability to thrive in a fast-paced environment and adapt to change.
Compensation and Benefits

We offer a competitive salary and benefits package, including:

  • Base pay: $16.00 per hour.
  • Targeted commission potential: up to $1.92 per hour.
  • Bonus opportunities for non-sales positions.
  • Best-in-class benefits, including health, dental, and vision insurance.


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