Customer Experience Specialist

1 week ago


San Diego, California, United States mejuri Full time
About the Role

We are seeking a highly skilled and customer-focused Retail Sales Associate to join our team at Mejuri. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and creating a memorable shopping experience for our clients.

Key Responsibilities
  • Sales:
    • Interact with customers to understand their needs and preferences
    • Provide personalized product recommendations and styling advice
    • Meet and exceed sales targets through effective upselling and cross-selling techniques
    • Process transactions accurately and efficiently
  • Customer Experience:
    • Create a warm and welcoming environment for customers
    • Provide exceptional customer service and support
    • Stay informed about new products and launches to provide expert knowledge to customers
    • Ensure customer feedback is collected and acted upon
  • Visual Merchandising:
    • Support the maintenance of visual displays and product presentation
    • Report any damaged or missing products to the Visual Lead
    • Provide feedback on visual display gaps and opportunities
  • Operations:
    • Assist with daily store operations, including inventory management and loss prevention
    • Support with transactions, including purchases, returns, and exchanges
    • Participate in monthly inventory counts and stockroom organization
Requirements
  • Previous retail sales experience, preferably in a luxury or fine jewelry environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong product knowledge and styling skills
  • Ability to work effectively in a team environment
What We Offer
  • A competitive hourly rate
  • A comprehensive benefits package, including medical and dental coverage
  • A generous product discount
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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