Housing Operations Manager
1 month ago
We are seeking a highly skilled and experienced Housing Manager to join our team at United Church Homes, Inc. The successful candidate will be responsible for managing the day-to-day operations of our senior living community, ensuring a high level of customer satisfaction and maintaining a market-ready standard at all times.
Key Responsibilities:- Oversee all aspects of community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
- Provide superior customer service and communication with residents and prospective residents to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
- Develop, mentor, lead, and manage a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, to maximize their engagement and minimize turnover.
- Drive revenues by understanding and analyzing competition and developing creative marketing programs.
- Supervise day-to-day operations of the entire on-site team, ensuring policies and procedures are being followed.
- Maintain effective on-site staff through interviewing, hiring, and coaching team members, as necessary.
- Maintain residents' files in accordance with company standards.
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Manage and maintain community budget and finances.
- Maintain positive relations with all community vendors, prospects, residents, and team members.
- High School Graduate or General Education Degree (GED): Required
- Associate or bachelor's degree preferred
- Three (3) years onsite property management experience, previous supervisory experience preferred
- Must be able to proficiently operate a computer, the Internet, Microsoft Office, email, and other relevant software, and basic office equipment; proficient in Yardi property management software or other similar property management software preferred
- Must have a valid driver's license
We are an equal opportunity employer and welcome applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Housing Operations Manager
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