Housing Operations Manager

1 month ago


Beavercreek, Ohio, United States United Church Homes, Inc. Full time
Job Title: Housing Manager

We are seeking a highly skilled and experienced Housing Manager to join our team at United Church Homes, Inc. The successful candidate will be responsible for managing the day-to-day operations of our senior living community, ensuring a high level of customer satisfaction and maintaining a market-ready standard at all times.

Key Responsibilities:
  • Oversee all aspects of community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
  • Provide superior customer service and communication with residents and prospective residents to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
  • Develop, mentor, lead, and manage a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, to maximize their engagement and minimize turnover.
  • Drive revenues by understanding and analyzing competition and developing creative marketing programs.
  • Supervise day-to-day operations of the entire on-site team, ensuring policies and procedures are being followed.
  • Maintain effective on-site staff through interviewing, hiring, and coaching team members, as necessary.
  • Maintain residents' files in accordance with company standards.
  • Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
  • Manage and maintain community budget and finances.
  • Maintain positive relations with all community vendors, prospects, residents, and team members.
Requirements:
  • High School Graduate or General Education Degree (GED): Required
  • Associate or bachelor's degree preferred
  • Three (3) years onsite property management experience, previous supervisory experience preferred
  • Must be able to proficiently operate a computer, the Internet, Microsoft Office, email, and other relevant software, and basic office equipment; proficient in Yardi property management software or other similar property management software preferred
  • Must have a valid driver's license
What We Offer:

We are an equal opportunity employer and welcome applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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