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Department Head

2 months ago

Boca Raton, Florida, United States The Paper Store Full time
Job Summary

The Paper Store is seeking a highly skilled Department Manager to join our team. As a key member of our store leadership, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining company standards in a fast-paced retail environment.

Key Responsibilities
  • Provide customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach.
  • Build and inspire high-performing teams who achieve sales goals.
  • Manage payroll within budget and train staff in all areas of the store.
  • Execute and maintain visual presentation standards, operational efficiencies, and uphold The Paper Store mission statement, standards, and policies.
  • Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
  • Lead and execute completion of company directives within appropriate time frames.
  • Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
  • Maintain awareness of all current promotions and process them correctly at the POS.
  • Champion new product launches by being the material expert in new product information.
  • Ensure all marketing and promotion signage is up to date and placed correctly.
  • Perform management functions as expected, including opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
  • Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through effective sales and service leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events.
Requirements
  • Previous experience in specialty retail is preferred.
  • Demonstrate an ability to multi-task while being attentive to customers.
  • Ability to adapt to and lead change.
  • Proficient in using Microsoft Office and POS Systems.
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time.
  • Ability to work a flexible schedule to include nights, weekends, and holidays.
  • Ability to work well and be a leader in a team environment.
  • Possess the resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
  • Ability to work autonomously while paying strong attention to detail.
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
  • Willingness to travel to new store openings, store remodels, etc.
The Paper Store is an Equal Opportunity Employer

The Paper Store is committed to being an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.