Technical Support Associate
2 days ago
As a Customer Service Specialist II, your primary responsibilities will include:
- Providing exceptional customer support via telephone, chat, and/or email
- Validating work requests for completeness, accuracy, and compliance with established standards
- Gathering and entering information into databases in accordance with established procedures
- Prioritizing and assigning daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out
- Escalating problems or tickets to higher-level management when required and/or necessary
To be successful in this role, you will need to have:
- 1+ years of related experience
- Excellent communication and problem-solving skills
- A strong understanding of customer service principles and practices
- The ability to work in a fast-paced environment and meet deadlines
We offer a competitive salary range of $29.75 - $40.25 per hour, based on experience and qualifications. Additionally, we provide comprehensive benefits, including medical, dental, and vision plans, as well as a 401(k) plan offering pre- and post-tax contributions up to the IRS annual limits and a company match.
We are committed to creating a workplace culture that values diversity, equity, and inclusion. Our employees enjoy flexible work arrangements, professional growth opportunities, and a supportive work environment.
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Technical Program Manager
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Ajaccio, Corse, United States Acclaim Technical Services Full timeJob DescriptionWe are looking for a skilled Systems Engineer to join our team in Annapolis Junction, MD. As a key member of our Engineering Services and Solutions Division, you will be responsible for providing engineering support for TechSIGINT tool requirements and revitalization efforts.Key ResponsibilitiesProvide engineering support for TechSIGINT tool...
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Mid-level Technical Support Specialist
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Ajaccio, Corse, United States Independent Software Full timeJob OverviewWe are seeking a highly skilled Mid-level Technical Support Specialist to join our team at Independent Software.Salary InformationThe estimated salary for this position is $60,000 - $80,000 per year, depending on experience and location.Key ResponsibilitiesThis role will provide technical assistance and telephonic support for Remote Monitoring to...
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IT Technical Support Specialist
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Ajaccio, Corse, United States General Dynamics Information Technology Full timeExplore a rewarding career at General Dynamics Information Technology as an IT Technical Support Specialist. We're seeking skilled professionals to provide top-notch technical support and troubleshooting services for our clients.About the Role:In this role, you'll be responsible for delivering exceptional customer service by responding to queries, resolving...
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Technical Support Lead
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Ajaccio, Corse, United States General Dynamics Information Technology Full timeTransform technology into opportunity with General Dynamics Information Technology. As a Technical Support Lead, you will play a meaningful part in improving how agencies operate.The estimated salary range for this position is $89,250 - $120,750.Job DescriptionA career in enterprise IT means connecting and enhancing the systems that matter most.As a...
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Administrative Support Specialist
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Ajaccio, Corse, United States Columbia Technology Partners Full timeJob Summary">We are seeking a highly skilled Administrative Support Specialist to join our team as a Technical Writer. In this role, you will be responsible for providing technical writing support to our clients, including the creation of high-quality documents, reports, and presentations.">About Us">Columbia Technology Partners (CTP) is a Woman-Owned,...
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Technical Support Specialist
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Ajaccio, Corse, United States General Dynamics Information Technology Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at General Dynamics Information Technology (GDIT). As a member of our Help Desk team, you will play a critical role in providing technical support and troubleshooting services to our clients.
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Technical Support Specialist
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Ajaccio, Corse, United States Belay Technologies Full timeJob Title: Systems AdministratorAt Belay Technologies, we are seeking a skilled Systems Administrator to join our team. As a Systems Administrator, you will be responsible for supporting our vital collection mission by monitoring, troubleshooting, and managing the health and status of mission systems.Key Responsibilities:• Provide 24x7 support for our IT...
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Technical Support Specialist
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Ajaccio, Corse, United States General Dynamics Information Technology Full timeJob Overview:">General Dynamics Information Technology (GDIT) is seeking a highly skilled Technical Support Specialist to join our team. This individual will provide technical support and troubleshooting for network, desktop, and/or systems hardware and software.">About GDIT:">We are a global technology and professional services company that delivers...
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Technical Support Lead
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Technical Assistance Specialist
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Ajaccio, Corse, United States Independent Software Full timeJob OverviewIndependent Software is seeking a skilled Technical Assistance Specialist to provide top-notch support to customers.Estimated Salary: $85,000 - $110,000 per annum, depending on location and experience.About the RoleWe are looking for a Mid-level Queue Coordinator to join our team. As a key member of our technical support team, you will be...
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Ajaccio, Corse, United States Maximus Full timeJob OverviewThe Maximus Technology and Consulting Services (TCS) team is seeking a highly skilled IT Operational Support Center (OSC) Team Supervisor to provide technical expertise to a federal client in support of their mission-critical systems.This role requires an individual with extensive experience in IT support, leadership skills, and the ability to...
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Technical Systems Specialist
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Ajaccio, Corse, United States Cornerstone Defense Full timeJob Title: Technical Systems SpecialistWe are seeking a highly skilled Technical Systems Specialist to join our team at Cornerstone Defense.The successful candidate will apply systems engineering principles throughout the systems life cycle phases, ensuring seamless integration and efficient operation of complex technical systems.Key Responsibilities:Perform...
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Lead Technical Specialist
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Ajaccio, Corse, United States Hamdan Resources Full timeAbout the RoleWe are seeking a highly skilled Lead Technical Specialist to join our team at Hamdan Resources, LLC. This is an onsite position located in Annapolis Junction, MD.Job SummaryThe successful candidate will be responsible for performing systems engineering activities and assisting in the preparation of multiple work products in project and/or...
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Technical Support Specialist
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Ajaccio, Corse, United States General Dynamics Information Technology Full timeTransform Technology into OpportunityGrowth and innovation are at the forefront of General Dynamics Information Technology (GDIT) mission to create a safer, smarter world. As a Help Desk Technician with GDIT, you will be part of a team that enhances the systems that matter most.About the RoleThe likely hourly rate for this position is between $21.25 and...
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Senior Technical Systems Specialist
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Ajaccio, Corse, United States Hamdan Resources Full timeCompany Overview: Hamdan Resources is a leading provider of innovative solutions for the government and private sectors.">Salary: The estimated salary for this position is $110,000 - $140,000 per year, depending on experience.">Job Description:">We are seeking a highly skilled Senior Technical Systems Specialist to join our team in Annapolis Junction, MD. In...
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Lead Technical Solutions Architect
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Ajaccio, Corse, United States Hamdan Resources Full timeKey ResponsibilitiesThe successful candidate will interact with the Government regarding technical considerations and associated problems or conflicts. They will communicate with other program personnel, overseers, and senior executives.
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Technical Architecture Consultant
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Ajaccio, Corse, United States Parsons Company Full timeWhy Parsons?At Parsons, we believe that our people are our greatest asset. That's why we're committed to providing a supportive and inclusive work environment that fosters growth, innovation, and collaboration. Our Federal Solutions team is driven by a passion for delivering exceptional results and making a positive impact on our customers' missions.Job...
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Ajaccio, Corse, United States Acclaim Technical Services Full timeAcclaim Technical Services OverviewWe are a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies.Job SummaryWe are actively recruiting for a Systems Engineer, Level 3 to support our Engineering Services and Solutions Division based in Annapolis Junction, MD.Key Responsibilities:Provide engineering...
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Technical Systems Specialist
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Ajaccio, Corse, United States General Dynamics Information Technology Full timeAbout the RoleWe are seeking a skilled Technical Systems Specialist to join our team at General Dynamics Information Technology. In this role, you will provide critical support for the implementation, troubleshooting, and maintenance of IT systems.
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Technical Systems Specialist
1 day ago
Ajaccio, Corse, United States ARSIEM Corporation Full timeAbout ARSIEM CorporationCompany OverviewWe are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government.Our experienced workforce of qualified professionals is dedicated to providing the best possible support. We continue to provide reliable and...