Technical Assistance Specialist

1 week ago


Ajaccio, Corse, United States Independent Software Full time
Job Overview

Independent Software is seeking a skilled Technical Assistance Specialist to provide top-notch support to customers.

Estimated Salary: $85,000 - $110,000 per annum, depending on location and experience.

About the Role

We are looking for a Mid-level Queue Coordinator to join our team. As a key member of our technical support team, you will be responsible for providing telephonic support and assistance to customers using Remote Monitoring services.

Key Responsibilities
  • Troubleshoot and repair computer workstations, servers, printers, peripherals, and teleconferencing equipment to ensure seamless operations.
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment, including associated cabling.
  • Conduct site surveys to assess current site configurations and user requirements, documenting findings for future reference.
Requirements

To succeed in this role, you will need:

  • A minimum of 4 years of experience in technical support or a related field.
  • A High School diploma or equivalent, with an Associate's degree and 5 years of experience or a Bachelor's degree and 1 year of experience.
  • An active TS/SCI with Polygraph security clearance.
What We Offer

At Independent Software, we value our employees and offer a range of benefits, including:

  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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