Operations Field Coordinator

2 weeks ago

SaintBrieuc, Bretagne, United States Transdev Full time


The Operations Field Coordinator plays a crucial role in overseeing, managing, and ensuring the smooth operation of transit routes for our clientele, while providing precise data to route and charter operators. This position is accountable to the Operations Manager for daily operational tasks.
KEY RESPONSIBILITIES:
  • Fosters and advocates a "safety first" culture at the operational site.
  • Supports operators in navigating operational challenges effectively.
  • Monitors operator fitness for duty and ensures adherence to scheduling protocols.
  • Conducts field assessments of service to guarantee compliance with all operational guidelines and procedures.
  • Ensures that operators follow pre- and post-trip operational protocols.
  • Utilizes the CleverCAD Tablet computer to facilitate optimal communication with Window Dispatchers and other personnel.
  • Responds promptly to service-related tasks assigned by operations staff.
  • Engages directly with the public for outreach and customer service, addressing inquiries on-site.
  • Evaluates safety conditions affecting bus services and observes operator and passenger conduct during service.
  • Reports on field conditions, such as potholes or obstructions, that may impact bus operations.
  • Ensures a seamless commuting experience for both operators and the public, sharing "best practices" with the team.
  • Recommends employee terminations based on observed safety performance and compliance with company standards.
  • Escalates issues to the Operations Manager and other management as needed.
  • Inspects the fleet and yard to prevent disruptions during service pullouts.
  • Collaborates with the Maintenance Department to identify out-of-service vehicles and those requiring mechanical attention.
  • Collects Daily Vehicle Inspection Reports (DVIRs) from operators upon their return.
  • Oversees the preparation of the "ready line" for morning and evening service pullouts.
  • Ensures continuous replenishment of the "ready line" throughout the pullout process.
  • Assigns vehicles to operators efficiently.
  • Supervises driver pre-trip inspections to confirm vehicle readiness for service.
  • Manages the utilization of the "spare line" effectively.
  • Provides operational and maintenance data for reporting purposes.
  • Performs additional duties as assigned to ensure safe and reliable service delivery.
QUALIFICATIONS:
  • High school diploma or equivalent; a degree is preferred.
  • At least 2 years of experience in the transportation sector with a focus on safety is preferred.
  • 2-3 years of supervisory experience is advantageous.
  • Familiarity with state and local regulations, including DOT and FMCSR.
  • Ability to interpret and implement policies and procedures effectively.
  • Must be able to obtain a Class "B" CDL with a "P" endorsement.
  • Proficient in using personal computers and related software.
  • Demonstrated problem-solving skills and the ability to take appropriate action.
  • Strong interpersonal skills to build and maintain effective working relationships.
  • Excellent verbal and written communication abilities.
  • Capability to manage customer relations and deliver exceptional service in a fast-paced environment.
  • Proven organizational skills with an emphasis on prioritization and multitasking.
  • Experience with union environments is beneficial.
PHYSICAL REQUIREMENTS:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • 10% of work is conducted indoors in climate-controlled environments.
  • 90% of work occurs outdoors in varying weather conditions; most tasks are performed independently in remote areas.
  • Frequent standing and walking; ability to sit for extended periods; capable of walking long distances and navigating uneven terrain; normal manual dexterity and eye-hand coordination; ability to lift materials weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision within normal ranges.
  • Exposure to heavy traffic areas while executing job duties.
  • Exposure to dust, vehicle emissions, and noise levels.
  • Must be willing to travel for training, meetings, or support missions.

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