Security Operations Coordinator

3 weeks ago


Custer, Michigan, United States Clemens Food Group Full time
About Clemens Food Group

Clemens Food Group is a leading provider of high-quality food products, and we are seeking an experienced Security Operations Coordinator to join our team.

Job Description

The Security Operations Coordinator will be responsible for providing exceptional customer service while maintaining a secure environment. This role combines traditional security duties with customer service and hospitality elements.

Key Responsibilities:
  • Access Control and Visitor Management
    • Monitor and regulate entry/exit of visitors, guests, and team members
    • Prepare and confirm prescheduled visitors
    • Verify visitor identities and issue visitor badges using a designated iPad
    • Verify TM is authorized to enter when they have forgotten their ID
    • Instruct TM how to request replacement of their permanent ID badge
    • Ensure only authorized personnel gain access to the premises
    • Redirect candidates to the proper entrance
    • Maintain visitor logs and records
  • Surveillance and Monitoring
    • Monitor security cameras, alarms, and other surveillance equipment
    • Identify and report any suspicious activities or security threats
    • Ensure all security systems and equipment are functioning properly at the post
    • Review and download video footage as requested by the security supervisor
  • Customer Service
    • Greet and assist visitors, team members, and contractors in a professional manner
    • Contact Senior Leadership or other TM when visitors arrive
    • Support regulatory visits, i.e., OSHA, PA DEP, L&I, etc.
    • Provide information and directions as needed
    • Handle inquiries and resolve issues courteously
    • Create a welcoming environment while maintaining security
  • Emergency Response
    • Respond quickly to support emergencies like fires, medical incidents, or security breaches
    • Assist with evacuations if necessary, including providing building access to responding EMS, Fire, Police
  • Reporting and Documentation
    • Maintain detailed records of all incidents
    • Write reports on any security issues or breaches
    • Ensure that visitor information is accurately documented
    • Monitor BOLO's and communicate with affected leadership in a confidential manner
    • Keep records organized and up-to-date
  • Additional Duties
    • Accept and secure deliveries and packages
    • Support the Leadership Team with various needs, i.e., guest escorts, computer tasks, filing, etc.
    • Assist with scheduling building amenities and catering requests
    • Assist with event set up/break down as needed
    • Coordinate with maintenance staff and contractors as needed
    • Makes the schedule for those staying at CW STR


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