Seasonal Front Desk Associate

4 weeks ago


Custer, South Dakota, United States Custer State Park Resorts Full time
Job Description:

The Seasonal Front Desk Associate will provide exceptional guest service by performing various duties to ensure a smooth and enjoyable stay for our resort guests. This includes checking in guests, processing payments, and resolving any issues that may arise during their stay.

Responsibilities:

  • Provide excellent customer service to all guests, ensuring their needs are met and exceeded
  • Process check-ins and check-outs, handle room assignments, and manage guest requests
  • Resolve guest complaints and concerns in a professional and courteous manner
  • Maintain accurate records of guest stays, including payment history and special requests
  • Communicate effectively with other departments, such as housekeeping and maintenance, to ensure seamless operations
  • Manage cash and credit transactions, maintain accuracy of postings and handle changes
  • Work closely with central reservations to coordinate new or changed reservations
  • Perform night audit duties, including balancing the front desk's cash and credit transactions
  • Maintain a clean and organized workspace, adhering to company standards


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